All but Chat, set up with you
Connect your business phone to Evrella
Divert your calls to Evrella and she answers them for your business, day and night. This guide takes you through it step by step, from the number we give you to your first test call.
How it works
Your number stays yours
Evrella answers your calls with the same knowledge she already uses on your website and WhatsApp: your pages, your opening hours and your answers.
There is no porting and no new phone system. You divert calls from your number to the Evrella number we give you, and your callers keep dialling the number they know.
WhatsApp keeps working on the same number. A call divert moves phone calls only.
Before you start
What you need
A phone that can divert calls
A UK landline, mobile or business phone system with call diversion. Most have it. Some providers charge for diverted calls, so check your tariff.
Evrella’s knowledge, filled in
Your website pages, opening hours and answers in the console. On the phone she answers from the same knowledge.
An Evrella plan with the phone
The phone comes with Voice, Chat + Voice and Business, and we set it up with you.
Ten minutes
To set the divert on your phone and make a test call.
All calls or missed calls
Choose when she answers
The divert you set decides which calls reach her, and you can change it whenever you like.
All calls
Every call to your number goes straight to Evrella. Useful out of hours, on holiday, or when nobody is free to pick up.
Only the calls you miss
Your phone rings first. If you don’t answer, you’re on another call or your phone is off or out of signal, the call goes to her.
Your mobile first
Your landline rings your mobile, wherever you are, and the calls you miss on the mobile go to her.
Step by step
How to connect your phone
Six steps, and we do the first one with you.
Talk to us
We give you your Evrella phone number and set up her greeting with you.
Check what she knows
In the console, open My Content and check your pages, opening hours and answers. What she knows there is what she says on the phone.
Before you divert: test
Call your Evrella number directly and ask her what your callers ask. You hear exactly what they will hear, and your own line is not touched until you are happy.
Set the divert on your phone
Use your phone’s divert code or its settings to send calls to your Evrella number: all calls, only the ones you miss, or your mobile first.
Mobile
On UK networks, dial the code and press call. Put the Evrella number we give you where the code says so.
- All calls
**21*Evrella number#- When you don’t answer
**61*Evrella number#- When your phone is off or out of signal
**62*Evrella number#- When you’re on another call
**67*Evrella number#- Cancel every divert
##002#
Or turn on call forwarding in your phone’s settings: on an iPhone, Settings › Phone › Call Forwarding; on Android, in the Phone app’s call settings.
Landline
Many UK landlines, BT’s among them, use these codes. Codes and charges vary by provider, so check with yours or in your provider’s app or online account.
- Divert all calls
*21*Evrella number#- Only when you don’t answer
*61*Evrella number#- Only when you’re on another call
*67*Evrella number#- Cancel the all-calls divert
#21#- Cancel the no-answer divert
#61#- Cancel the busy divert
#67#
Mobile as your first line
Divert your landline to your mobile (the landline’s all-calls code, with your mobile number), so your mobile rings first wherever you are. Then on the mobile, send the calls you miss to Evrella.
- When you don’t answer, are on another call or out of signal
**004*Evrella number#- Let it ring for 20 seconds before she answers
**61*Evrella number**20#- Cancel
##004#
Never divert your mobile back to your landline: the call goes round in a loop. And this replaces your mobile voicemail: the callers you miss reach Evrella instead.
Business phone system or VoIP
In your system’s admin portal, set call forwarding to your Evrella number, or add it as the overflow of a ring group so she answers when nobody else does.
Make a test call
Ring your business number from another phone to check the divert, and ask her something your callers often ask.
Read the transcript
Open Conversations in the console. Every call she answers is there as a transcript.
By provider
Forwarding calls with your provider
What the main UK providers say about diverting calls, in short. Codes and menus change, so if something here does not work on your line, use the standard codes above or ask your provider.
Mobile networks
EE
EE’s own phone guides use the standard mobile codes above. For the calls you don’t answer, EE’s guide puts the ring time at the end, in seconds that divide by 5.
- When you don’t answer, after 20 seconds
**61*Evrella number*20#
EE sets up its voicemail with these same diverts, so a divert to Evrella takes voicemail’s place for those calls. EE Business says a divert is set on the phone itself, not by customer services.
Vodafone
Vodafone documents the standard mobile codes, with a cancel code for each divert. Enter the Evrella number with +44 in place of its first 0.
- When you don’t answer, after 20 seconds
**61*Evrella number*10*20#- Cancel the all-calls divert
##21#- Cancel the no-answer divert
##61#
On Pay as you go, Vodafone lets you divert calls to voicemail only.
O2
O2’s own phone guides use the standard mobile codes above. For the calls you don’t answer, the ring time goes at the end, in seconds that divide by 5.
- When you don’t answer, after 20 seconds
**61*Evrella number*20#
O2 sets up its voicemail with these same diverts, so a divert to Evrella takes voicemail’s place for those calls. On a Samsung Galaxy, O2’s guide turns a divert off in the Phone app: Settings › Supplementary services › Call forwarding.
Three
We could not find divert codes on Three’s own help pages. Use the call forwarding setting on your phone, or the standard mobile codes above, and ask Three if they do not work.
giffgaff
giffgaff points you to the call forwarding setting on your iPhone or Android phone. For another phone, ask giffgaff’s agents in chat.
If you are not on a plan, giffgaff says forwarded calls come out of your credit.
Tesco Mobile, Sky Mobile, iD Mobile, Lebara and others
We could not confirm their divert codes on their own help pages. Use the call forwarding setting on your phone or the standard mobile codes above, and ask your provider if they do not work.
Landline and home phone
BT
Call Diversion comes with BT Home Phone and with Digital Voice. It uses the landline codes above. On Digital Voice you can also set it on the handset (Calling Features › Call Diversion) or online. The no-answer divert waits 15 seconds.
- Check the all-calls divert
*#21#
On a BT Business line, Call Diversion is an extra feature you add first; the codes are the same. With Call Barring on, switch Call Diversion on first. BT charges the diverted part of a call to numbers outside BT.
Virgin Media
Call Divert is an extra you add to your line. Call 1765 first to find out which code your area uses, and turn call waiting off before you set the divert. Virgin Media’s guide covers diverting all calls: ask them about missed calls only.
- Divert all calls (most areas)
*21*Evrella number#- Cancel (most areas)
#21#- Divert all calls (where 1765 says your area is Red)
*70*Evrella number- Cancel (Red areas)
#70
The free voicemail stops working while calls are diverted (Voicemail Plus keeps working), and a cancel can take up to a day to apply.
Sky (Sky Talk)
We could not check Sky’s current divert instructions on its own help pages. Ask Sky whether Call Diversion is on your line and which codes it uses.
TalkTalk
Add Call Divert to your account first: My Account › Profile & Settings › My Telephone settings. Then the landline codes above work, and the no-answer divert waits 21 seconds.
If TalkTalk set a divert while fixing a fault and it stays on, dial #21# to cancel it. The diverted call is charged as a call from your landline unless your plan includes it.
Plusnet
Call Divert is a paid feature, alone or in a bundle, and you manage it in Plusnet’s online Phone Control Panel; it can take up to three days to switch on. Then the landline codes above work, and the no-answer divert waits 15 seconds.
A diverted call costs nothing extra if your call plan includes it.
EE Digital Home Phone
Set it on the handset: Voice menu › Calling Features › Call Diversion › Set up. With Call Barring on, switch Call Diversion on first.
Business phone systems and VoIP
RingCentral, Microsoft Teams Phone and other systems
Cloud phone systems forward calls in their app or admin portal, not with codes. In RingCentral it is a call rule: Forward all calls, to a number. In Microsoft Teams Phone your admin sets it under the user’s call answering rules, and the calling policy must allow forwarding to external numbers. In other systems, 8x8 and 3CX among them, look for call forwarding to an external number, or add the Evrella number as the overflow of a ring group.
Your provider may charge for diverted calls: check your tariff. Last checked: October 2026.
On the call
What your callers hear
She says she is an AI
At the start of every call she introduces herself as the AI assistant for your business and says the call is transcribed, and recorded too if you switch call recording on.
She answers from your knowledge
The same pages, opening hours and answers she uses on your website and WhatsApp. Nothing made up.
She takes a message when she can’t help
She asks for the caller’s name, number and message, and your team is notified so you can call them back.
You read every call
Every call is transcribed, and the transcript is in your console. If you switch on call recording, she says so at the start of the call and the audio is kept too.
Turning it off
Back to your own phone in one step
Dial the cancel code (##002# on a mobile, or your provider’s code on a landline) or turn call forwarding off in your settings. Calls ring your phone as before, and the same divert switches her back on.
Questions
Connecting your phone: your questions
Do I need a new phone number?
No. Your number stays yours, with no porting and no new phone system. You divert calls to the Evrella number we give you, and your callers keep dialling the number they know.
Will my WhatsApp stop working?
No. A call divert moves phone calls only, so WhatsApp keeps working on the same number.
Can she answer only when I’m busy or can’t pick up?
Yes. Divert only the calls you miss: when you don’t answer, when you’re on another call, or when your phone is off. Your phone rings first.
Will callers know it’s an AI?
Yes, on every call. At the start she tells the caller she is an AI assistant and that the call is transcribed, and recorded too if you switch call recording on.
What happens when she can’t help?
She doesn’t guess. When she can’t answer, or the caller wants to speak to a person, she takes their name, number and message. Your team is notified, and the message is in your console. She doesn’t transfer calls.
Can she book appointments by phone?
Not yet. On the phone she takes a message and your team gets back to the caller. In the chat on your website she books appointments.
Are calls recorded?
Only if you switch it on. Every call is transcribed, and the transcript is in your console under Conversations. Turn on call recording in Settings › Phone in the console and the audio is kept for 30, 60 or 90 days, stored in London. Only your owners and admins can listen, and every listen is logged. Callers are told at the start of the call, and it costs nothing extra.
Which languages does she speak on the phone?
She answers calls in English today, in a clear British English voice. Italian on the phone is coming.
Does it work with mobiles and landlines?
Yes, with any UK mobile, landline or business phone system that can divert calls. Most can; ask your provider whether diverted calls cost extra on your tariff.
Ready to put Evrella on your phone line?
Tell us how your calls work today. We give you her number, set up her greeting with you, and connect her. The phone comes with Voice, Chat + Voice and Business.