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Plans, limits and your trial
What each plan lets Evrella do, when a limit warns and when it stops, how much she can know, and what happens in your free trial and after a change of plan.
Two kinds of limit
One limit resets. One doesn’t.
Evrella has a limit on what she does, which starts again every month, and an allowance for what she knows, which doesn’t.
What Evrella does
Every answer she gives, every page she reads from your website, every document you save, and every text, email and WhatsApp message she sends is counted — each kind against its own monthly limit, with a daily brake. Both reset: the monthly on the 1st of the month, the daily at midnight — both UTC.
What Evrella knows
The pages and documents she answers from count against a knowledge allowance, measured in words. It never resets: it goes down when you untick a page or remove a document, and up again when you tick one.
What Evrella does
A count for each kind of work
Every plan counts what Evrella does in a month, kind by kind, with a smaller brake on each for a day, so one busy afternoon cannot spend the month.
- One allowance for every channel
- Each plan’s monthly credits are spent by every channel together: an AI reply on web chat or WhatsApp spends 1 credit, a minute of a call 4. They reset on the 1st of the month, like every count.
- What counts
- Six counts, each with a monthly limit and a daily brake: answers, on every channel together; pages read from your website — only a page whose content changed counts; documents saved; texts; emails; and WhatsApp messages. The console’s Usage page shows how close you are.
- When it resets
- The monthly counts reset at 00:00 UTC on the 1st of the month; the daily brakes at midnight UTC. Neither follows your billing date.
- Warnings at 70, 80 and 90 %
- As the month’s use passes 70, 80 and 90 % of a limit, the console shows a line on every page saying so and when it resets. You can dismiss it at each step; it comes back at the next. The owner is also emailed at 80 %.
- When the answers run out
- Evrella stops answering, on your website and on WhatsApp, until the count resets. A visitor who writes gets a polite reply that she is not available; nothing is lost, and the console says so on every page until the reset. The daily brake stops her until midnight UTC.
- When another count runs out
- Only that kind of work stops, until the count resets. A website read that does not fit is refused, and says how many page reads are left; a document that does not fit is not saved; a text is not sent, and the enquiry’s email still goes; an email is not sent, and the enquiry is in Leads as always; on WhatsApp, the visitor gets the over-limit reply.
- Money is only a backstop
- Behind the counts sits a limit on what Evrella spends, which is only a backstop. If it is ever reached, the console says so, and you contact us.
- Counts set for you
- Our staff can change any of the counts for one organisation. If your business needs a different shape, talk to us.
- More than one business
- On a plan we set up with you, one sign-in can run several businesses. Each is its own organisation in the console, with its own counts and its own Evrella, and you switch between them from the menu at the top. Add one with “Add an organisation”.
- Pay as you go
- Past it, you pay as you go at your plan’s rate a credit: 4p on Starter, 3.5p on Small business and 3p on Business. The organisation’s owner can also buy credits from the Usage page: 250 credits for £10 or 1,000 credits for £35 on Starter, 250 credits for £8.75 or 1,000 credits for £35 on Small business and 250 credits for £7.50 or 1,000 credits for £30 on Business. Credits bought are used once the month’s credits are spent, and they keep for 12 months.
- Who can change the plan
- Only the organisation’s owner. Everyone else sees the same lines and the same Usage page, with a note saying whose decision it is.
| Each month | Starter | Small business | Business |
|---|---|---|---|
| Credits (answers and call minutes) | 1,000 | 5,000 | 8,000 |
| Pages read | 900 | 3,000 | 3,000 |
| Documents saved | 100 | 300 | 300 |
| Texts | 200 | 600 | 600 |
| Emails | 3,000 | 10,000 | 10,000 |
| WhatsApp messages | 1,000 | 5,000 | 8,000 |
Every count also has a smaller daily brake.
What Evrella knows
Words, and the pages they buy
Evrella answers from the pages you tick and the documents you give her. What she can hold is measured in words, and each plan holds so many words and at most so many pages.
- Why long pages mean fewer of them
- Evrella measures your pages as she reads them. A site of long pages fills the words before it fills the pages, so the console shows how many pages your plan covers on your site — and says “about” until she has read one.
- At the allowance
- When every page the plan buys is ticked, the Knowledge page says so at the top and the remaining boxes cannot be ticked: untick a page Evrella has not read, or forget one she keeps, to choose another. When the words are full, she reads nothing more and saves no document until you make room, or move to a bigger plan.
- Unticking keeps the reading
- A page you untick stays read: Evrella stops answering from it, and ticking it again brings it back with no new read — so it still counts. Forget, on the page’s row, gives its room back to the allowance.
- Up to 3 websites, with Small business
- With Small business, a business can connect up to 3 websites to its Evrella, one chatbot on each, under Manage organisation › Websites, and her chat works on every one you verify. The other plans with web chat are one website. On each website she answers from that website’s own pages first; your documents and the answers you wrote serve every website. A website another business has verified cannot be added.
| Plan | Words | Pages, at most |
|---|---|---|
| Starter | 60,000 | 60 |
| Small business | 150,000 | 200 |
| Business | 150,000 | 200 |
Need more than Small business holds? Talk to us.
Your free trial
30 days, with no card
Every plan starts with a 30-day free trial, and no card is needed to start.
- 1
The plan you picked
Sign up from any plan’s card, or without picking one, and you try Evrella free, with a trial allowance. The owner can choose a plan from Plan & billing at any time.
- 2
A reminder before it ends
We email the owner before the trial ends, so the first charge is never a surprise.
- 3
Add a card: the first charge is when the trial ends
Add a card in Plan & billing before the trial ends and Evrella keeps answering. Your first charge is on the day the trial ends, not before, and you can cancel from the same page at any time.
- 4
No card: you move to Evrella Free
With no card when the trial ends, your business moves to Evrella Free: Evrella keeps answering the questions she has ready on your website, the suggested questions and the ones you have prepared, word for word. Anything else the AI does, such as answering a new question or reading a page or a document, is paid by the credit. Leads and Booking stay on; WhatsApp and the phone wait for a paid plan. Nothing is deleted — your pages, documents and conversations stay as they are. Choose a plan and add a card at any time to start everything again.
After a change of plan
Moving to a smaller plan
A smaller plan can leave Evrella holding more pages than it covers. The console tells you, and asks you to choose.
- A seven-day warning
- The console says so on every page and at the top of the Knowledge page: how many pages the plan covers, how many you hold, and a date seven days on.
- You choose
- Untick the pages to leave out, or move back up a plan. Nothing is removed on its own while the warning is showing; the console asks you to choose.
- Room again later
- If you move back up, tick the pages again: a page Evrella has read once comes back without a new read.
Getting more
The bigger plans hold more replies, more minutes and more pages. Need something bespoke, such as several businesses or your own systems? Talk to us.