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Multilingual AI chatbot
Evrella reads your pages in English and replies in the language each visitor writes in: Polish, Romanian, Spanish, Portuguese and many more. Every enquiry reaches you in English.
Multilingual
Why choose Evrella
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Clients get the right information the moment they ask: a clear answer from your own pages, the link to read more, and a booking or a call back when they need one. No waiting for office hours.
The questions you answer every week, by email, on the phone, at the end of a long day: Evrella answers them for you. Your hours go back to your clients and your work.
Every enquiry gets a prompt, accurate answer from your own pages, in the client’s own language, evenings and weekends included. The first impression of a firm that is organised and always there.
A receptionist used to mean a hire most small businesses could not justify. Evrella is yours from £49 a month.
Why it works better
An English-only website asks every one of these people to read about a fee, a deadline or their rights in a second language. Evrella answers them in their first.
Figures: Office for National Statistics, Language in England and Wales: Census 2021
A use case
An example from start to finish: a UK accountancy practice whose website is in English, and a self-employed plasterer who would rather ask about tax in Spanish. Nothing on the site was translated.
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21:40
Diego is self-employed and needs someone for his tax return. He finds your practice one evening. Your website is in English; he asks in Spanish.
21:40
Evrella searches your pages in English, writes the answer in Spanish and links the Fees page she took it from.
21:41
He asks for a call. Her buttons have switched to Spanish too, so leaving his name and number takes a few seconds.
08:30
The enquiry email reached you the moment he sent it, written for you in English: what he asked, and the language he wrote in. The whole conversation waits in your console.
The same evening could run in Polish, Romanian or Portuguese: she answers in the language each visitor writes in, and the enquiry still reaches you in English. Her buttons, booking a time and the emails that confirm a booking are in English, Spanish, Italian, French and German.
What sets her apart
Evrella isn’t a general-purpose chatbot. She is built for one role, the front desk of a professional or service business, and works from what you publish: she shows the page each answer came from, says so when your pages don’t cover a question, books the consultation or passes you the enquiry, and lets you write the answers that matter most yourself. She’s made by a UK company and hosted on AWS in London.
Your data is encrypted at rest and in transit, kept to your own account and never used to train a model. She runs on AWS in London and grows with your traffic.
One line of code, with step-by-step guides for WordPress, Wix, Squarespace and Shopify. Nothing to rebuild.
She replies in the language each visitor writes in, from your pages as they are: there’s no translated copy of your website to pay for or keep up to date. She reports to you in yours.
She answers on your website on every plan. WhatsApp comes with Growth, and the phone is a custom set-up on Custom.
Every answer comes from your own pages and documents. If the answer isn’t there, she says so and takes the visitor’s details instead. She gives general information from your pages, not legal, financial or medical advice.
Each answer links to the page of your site it came from, so visitors land where you want them.
Visitors pick a free slot from the calendar you already keep, inside the chat, and it’s confirmed there and then.
An email, and a text to a UK mobile, the moment someone leaves their details. Every lead waits for you in the console.
She reads your website and the documents you give her, then re-reads the site every night or every week, as you choose. Change a price and her answers follow.
How the console works
Screenshots of the working app: where your team follows every conversation, lead and booking.
Swipe or scroll along the row, and tap a screen to see it full size.
01
The dashboard shows today’s conversations, new leads, this week’s bookings and the questions waiting for an answer, and you can try her on the same page.
02
Everyone who gets in touch is listed with their details, what they asked for and a summary of the conversation. Add notes and follow each enquiry from new to closed.
03
The appointments Evrella books are on your calendar. Open a day to mark each one completed, a no-show, or cancelled.
04
Read every conversation visitors have with Evrella. Search, filter, and reply yourself when you need to.
What it takes
£49 / month
Every enquiry answered and booked
Recommended
£99 / month
For a site that gets asked a lot, or a business that lives on WhatsApp
Talk to us
Everything in Growth, plus a custom phone set-up, your own systems and work we do for you
No. She reads your pages in English and answers in the language the visitor writes in, so there is nothing to translate, and nothing to keep in step when a page changes.
The one each visitor writes in: Polish, Romanian, Spanish, Portuguese, Italian, French, German and many more. Her buttons, booking a time and the emails that confirm a booking are in English, Spanish, Italian, French and German; in any other language they stay in English.
In English. The enquiry email gives you a short summary of what they asked, written in English, and the whole conversation waits in your console.
Nearly four in five people whose main language isn’t English also speak English well (Census 2021). Asking in their own language is simply easier, and the call that follows can be in English. If a colleague speaks theirs, the conversation in your console shows them where to start.
She answers only from your own pages and links the page each answer came from, so the client can check it. When your pages don’t cover a question, she says so and takes their details. She gives general information from your pages, not legal, financial or medical advice.
How to install
Screenshots of the working app, from reading your site to putting her on it: one line of code, with step-by-step guides for WordPress, Wix, Squarespace and Shopify.
Swipe or scroll along the row, and tap a screen to see it full size.
01
Evrella reads the pages of your website and keeps track of what she learned from each. You choose which pages she uses and when she reads them again.
02
Choose her language, how she handles questions about prices, and the picture visitors see. The preview beside it shows each change straight away.
03
Prove the website is yours, then paste one short snippet into it, or send it to whoever looks after your site.
A checklist in the console’s side bar takes you through four steps: teach Evrella, personalise her, choose what she does, and install her. The first three tick themselves once the console sees them done.
A guide built into the console answers how to set her up, what a setting does and how to put her on your website. It can see your settings, never your website or your visitors’ conversations.
If the Help Desk’s answer isn’t what you needed, choose “Talk to a person at puglieseweb”: our support team picks up the same conversation and replies there. Or email info@evrella.com.
Who builds it
Founder, PuglieseWeb
15+ years of cloud architecture in payments, at Discover and Capital One
Emanuele runs Evrella the way he ran payment systems: every decision written down, nothing reaches production by hand, and a measured cost behind every plan.
What a customer says
I’ve now installed Evrella on the Sophisticated Cloud website and I’m very happy with it. It feels like a natural addition rather than something that has been bolted on for the sake of having an AI feature. For me, the appeal is simple. My website can now provide another level of assistance to visitors when I am not at my desk, while still directing people towards me when they need a conversation with a real person.
Our first customer was us
PuglieseWeb helps businesses move to AI-driven processes, safely and under control. We only sell products we run on our own business, and Evrella is one of them.
Like most small firms, we couldn’t answer every enquiry the moment it arrived and still do the work. Today Evrella answers our clients on our website and on WhatsApp, day and night. If it didn’t work for us, we wouldn’t sell it to you.
Keep your website as it is. Every plan starts with 30 days free, and no card.
Evrella
