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Every missed call could be a missed customer. Evrella answers every call, chat and WhatsApp, day and night, and tells you what happened.
Sending an engineer out is expensive, and most calls don’t need one. Evrella walks customers through common faults from your own manuals; anything unsafe comes straight to you. An AI-generated film.
An enquiry left waiting goes elsewhere. Evrella answers new prospects from your pages, takes their details and books the visit. An AI-generated film.
When only one person knows the answer, everyone waits for them. Evrella answers your own staff from your procedures, price lists and documents. An AI-generated film.
The film plays from this site. More of Evrella’s videos are on YouTube. Watch on YouTube
Try her now
Each card is a demo business’s own assistant: try her by chat or phone, with no sign-up.
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No commitment, nothing to install.
See every business Evrella works for
Web developer or agency? Use Evrella on your own site and on your clients’ sites, and earn 20% of what each client pays for their first 12 months, as long as you tell each client you referred them. The partner programme
Why choose Evrella
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Clients get the right information the moment they ask: a clear answer from your own pages, the link to read more, and a booking or a call back when they need one. No call centre queue, and no waiting for office hours.
The questions you answer every week, by email, on the phone, at the end of a long day: Evrella answers them for you. Your hours go back to your clients and your work.
Every enquiry gets a prompt, accurate answer from your own pages, in the client’s own language, evenings and weekends included. The first impression of a firm that is organised and always there.
A receptionist used to mean a hire most small businesses could not justify. Evrella answers for you free on your website, and on every channel from £39 a month.
Before she answers
Evrella is not a chatbot that guesses. Before her first conversation she learns your website and your business documents, and she finds every answer in them, whether your client or your own team is asking.
Every page, or only the ones you choose. She keeps her own index of what each page says, and links the page an answer came from.
Prices, policies, procedures, how you work: anything your site doesn’t say. Upload a file or write it in the console, and she finds the answer in it alongside your pages.
She re-reads your site every night or every week, as you choose. Change a price on your site and her answers follow.
She learns your business once and answers from the same knowledge on your website, on WhatsApp and on the phone. If it isn’t in what she read, she says so rather than guessing.
Web chat
Evrella on your website: she reads what your business already says, sits on every page, and answers your visitors in their own language, day and night.
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Give Evrella your website’s address and add the documents it doesn’t cover: prices, policies, how you work. She reads them all, and re-reads your site every night or every week.
Copy one line from the console and paste it into your site, or follow the guide for your website builder. The chat button appears on every page.
A visitor types a question in their own language. She answers from your pages, links the page she used and, with Booking, offers a free time from your calendar.
And if your site doesn’t cover a question, she says so. She won’t pretend it does.
Evrella on your WhatsApp Business number: your clients message you as they always have, and she replies from the same knowledge as your web chat.
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Give Evrella your website’s address and your documents, or use what she has already read for your web chat. She learns your business once for every channel.
In the console, open Settings › WhatsApp, press Connect and sign in with Meta to link your WhatsApp Business number.
Clients message your number on WhatsApp and she replies there, from your pages and your documents, at any time of day.
Voice
Evrella on the phone: she answers your business’s calls out loud, from the same knowledge, and puts callers through to your team when they need a person.
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Give Evrella your website’s address and your documents, or use what she has already read for your web chat. She learns your business once for every channel.
Divert your business number to the number Evrella gives you, or give callers her number. In the console you choose which, and the numbers she puts callers through to.
A caller asks out loud and she answers from your pages and your documents, books a time with Booking, or puts them through to your team.
What sets her apart
Evrella isn’t a general-purpose chatbot: she is an AI client services assistant, built for one role, the front desk of a professional or service business, and works from what you publish: she shows the page each answer came from, says so when your pages don’t cover a question, books the consultation or passes you the enquiry, and lets you write the answers that matter most yourself. She’s made by a UK company and hosted on AWS in London.
Your data is encrypted at rest and in transit, kept to your own account and never used to train a model. She runs on AWS in London and grows with your traffic.
One line of code, with step-by-step guides for WordPress, Wix, Squarespace and Shopify. Nothing to rebuild.
She replies in the language each visitor writes in, from your pages as they are: there’s no translated copy of your website to pay for or keep up to date. She reports to you in yours.
How she opens new marketsShe answers on your website with every plan. WhatsApp comes with Starter, Small business and Business, and the phone with Starter, Small business and Business. In the chat, visitors can tap the mic and hear her answer out loud.
Hear her voicesEvery answer comes from your own pages and documents. If the answer isn’t there, she says so and takes the visitor’s details instead. She gives general information from your pages, not legal, financial or medical advice.
Each answer links to the page of your site it came from, so visitors land where you want them.
Visitors pick a free slot from the calendar you already keep, inside the chat, and it’s confirmed there and then. She reminds them before the appointment.
An email, and a text to a UK mobile, the moment someone leaves their details. Every lead waits for you in the console.
She learns your website and your business documents and finds each answer in them, then re-reads the site every night or every week, as you choose. Change a price and her answers follow.
How the console works
Screenshots of the working app: where your team follows every conversation, lead and booking.
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The dashboard shows today’s conversations, new leads, this week’s bookings and the questions waiting for an answer, and you can try her on the same page.
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Everyone who gets in touch is listed with their details, what they asked for and a summary of the conversation. Add notes and follow each enquiry from new to closed.
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The appointments Evrella books are on your calendar. Open a day to mark each one completed, a no-show, or cancelled.
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Read every conversation visitors have with Evrella. Search, filter, and reply yourself when you need to.
What it takes
How every plan works
Every paid plan is one pot of credits a month, spent on any channel: 1 for an AI reply on website chat or WhatsApp, 4 for a minute of a call. Free has no monthly credits: you pay for each one you use.
The bigger the plan, the cheaper the credit. Past your monthly credits you simply carry on at your own plan’s rate.
Every plan includes
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From £499 a month
Set-up from £2,000. 15,000 credits a month included, then 3p a credit.
Evrella connected to your own systems
For systems that need a partnership to connect, Evrella deployed for your own staff, several sites routed as one, or terms of your own. Scoped, built and priced with you.
They only need to paste one line into it. Without a website, Evrella can start from your documents.
Start with what you have and add documents or written answers as you go. The questions she couldn’t answer show you what to write next.
Evrella doesn’t pretend to be one. When she can’t help she offers the Leave your details button, and the enquiry reaches your team by email, and by text on a paid plan.
How to install
Put her on your website with one line of code, on your WhatsApp number, or on your phone line: you don’t need a website to start. Step-by-step guides for WordPress, Wix, Squarespace and Shopify, and help while you set her up.
A checklist in the console’s side bar takes you through four steps: teach Evrella, personalise her, choose what she does, and install her. The first three tick themselves once the console sees them done.
A guide built into the console answers how to set her up, what a setting does and how to put her on your website. It can see your settings, never your website or your visitors’ conversations.
If the Help Desk’s answer isn’t what you needed, choose “Talk to a person at puglieseweb”: our support team picks up the same conversation and replies there. Or email info@evrella.com.
Who builds it
Founder, PuglieseWeb
15+ years of cloud architecture in payments, at Discover and Capital One
Emanuele runs Evrella the way he ran payment systems: every decision written down, nothing reaches production by hand, and a measured cost behind every plan.
What a customer says
I’ve now installed Evrella on the Sophisticated Cloud website and I’m very happy with it. It feels like a natural addition rather than something that has been bolted on for the sake of having an AI feature. For me, the appeal is simple. My website can now provide another level of assistance to visitors when I am not at my desk, while still directing people towards me when they need a conversation with a real person.
Our first customer was us
PuglieseWeb helps businesses move to AI-driven processes, safely and under control. We only sell products we run on our own business, and Evrella is one of them.
Like most small firms, we couldn’t answer every enquiry the moment it arrived and still do the work. Today Evrella answers our clients on our website and on WhatsApp, day and night. If it didn’t work for us, we wouldn’t sell it to you.
Try Evrella on your own pages for 30 days. No card, and nothing to pay during the trial.
What Evrella has read
