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Evrellaby PuglieseWebStart free

For solicitors

Your website answers the enquiry. Your team takes the instruction.

Evrella reads your firm’s own pages and answers visitors the moment they ask: what a house purchase costs, how probate works, whether the first call is free. When they are ready, she takes their details for your team or books a consultation. From £49 a month, with nothing to rebuild.

Start freeSee the prices

Why practices choose Evrella

Time back, a sharper first impression, at a price that fits

  • Give yourself time back

    The questions you answer every week, by email, on the phone, at the end of a long day: Evrella answers them for you. Your hours go back to your clients and your work.

  • A sharper first impression

    Every enquiry gets a prompt, accurate answer from your own pages, in the client’s own language, evenings and weekends included. The first impression of a firm that is organised and always there.

  • A professional receptionist you can afford

    A receptionist used to mean a hire most small practices could not justify. Evrella is yours from £49 a month.

Evrella in under a minute

How the chatbot works

See Evrella Chatbot, WhatsApp and Calls at work

One Evrella, every channel. She learns your business once (your pages, your prices, your opening hours) and answers with the same knowledge whether someone types on your website, messages you on WhatsApp or picks up the phone: an answer from your own pages, a time from your calendar, or their details taken for your team. The conversation below is drawn as it happens on a client’s website; WhatsApp and calls are set up with you.

  1. 1

    Find content on your website

    Evrella reads every page of your website and keeps her own index of it. She answers from the page that actually says it, and links that page so the visitor can read it for themselves.

  2. 2

    Book an appointment

    With Booking, she offers the free times from your calendar inside the chat and confirms the one the visitor picks.

  3. 3

    Leave your details

    When a question needs your team, she says so and offers the Leave your details button. The enquiry reaches your team by email and text.

And if your site doesn’t cover a question, she says so. She won’t pretend it does.

How Evrella works, step by step

How the console works

See Evrella Console at work

Screenshots of the working app, from reading your site to putting her on it.

Swipe or scroll along the row, and tap a screen to see it full size.

  1. Read your site

    01

    Read your site

    Evrella reads the pages of your website and keeps track of what she learned from each. You choose which pages she uses and when she reads them again.

  2. Configure your assistant

    02

    Configure your assistant

    Choose her language, how she handles questions about prices, and the picture visitors see. The preview beside it shows each change straight away.

  3. Install on your website

    03

    Install on your website

    Prove the website is yours, then paste one short snippet into it, or send it to whoever looks after your site.

  4. View your dashboard

    04

    View your dashboard

    The dashboard shows today’s conversations, new leads, this week’s bookings and the questions waiting for an answer, and you can try her on the same page.

  5. View your leads

    05

    View your leads

    Everyone who gets in touch is listed with their details, what they asked for and a summary of the conversation. Add notes and follow each enquiry from new to closed.

  6. View your bookings

    06

    View your bookings

    The appointments Evrella books are on your calendar. Open a day to mark each one completed, a no-show, or cancelled.

  7. View your conversations

    07

    View your conversations

    Read every conversation visitors have with Evrella. Search, filter, and reply yourself when you need to.

What sets her apart

What makes Evrella different

Evrella isn’t a general-purpose chatbot. She is built for one role, the front desk of a professional practice, and works from what you publish: she shows the page each answer came from, says so when your pages don’t cover a question, books the consultation or passes you the enquiry, and lets you write the answers that matter most yourself. She’s made by a UK company and hosted on AWS in London.

  • Secure, and built to scale

    Your data is encrypted at rest and in transit, kept to your own account and never used to train a model. She runs on AWS in London and grows with your traffic.

  • Easy to install on any website

    One line of code, with step-by-step guides for WordPress, Wix, Squarespace and Shopify. Nothing to rebuild.

  • Speaks your visitors’ languages

    She replies in the language each visitor writes in, and reports to you in yours.

  • Website, WhatsApp and phone

    She answers on your website on every plan. WhatsApp comes with Growth, and the phone is a custom set-up on Custom.

  • Answers from your pages, and says when she doesn’t know

    Every answer comes from your own pages and documents. If the answer isn’t there, she says so and takes the visitor’s details instead. She gives general information from your pages, not legal, financial or medical advice.

  • Books appointments

    Visitors pick a free slot from the calendar you already keep, inside the chat, and it’s confirmed there and then.

  • Tells you about every lead

    An email, and a text to a UK mobile, the moment someone leaves their details. Every lead waits for you in the console.

  • Reads your site and keeps up with it

    She reads your website and the documents you give her, then re-reads the site every night or every week, as you choose. Change a price and her answers follow.

What your visitors ask

The five questions a law firm’s website gets every week

Many are about the prices and services the SRA’s Transparency Rules ask you to publish. Evrella answers each one from what your own pages say, and links the page she used.

  1. “How much will my house purchase cost?”

    Example answer, from a sample firm’s pages

    Our Conveyancing Costs page sets out our fees for buying, selling and remortgaging, and the usual disbursements. For a quote on your property, leave your details and we will send one.

  2. “How long does probate take?”

    Example answer, from a sample firm’s pages

    Our Probate page explains each stage and how long it usually takes. Every estate is different, so a solicitor will confirm the timescale for yours on a first call. Shall I book one?

  3. “Is the first consultation free?”

    Example answer, from a sample firm’s pages

    Yes: your first 30-minute call with a solicitor is free, by phone or video. Would you like me to book one?

  4. “Can you help with my divorce?”

    Example answer, from a sample firm’s pages

    Our Family team handles divorce, financial settlements and arrangements for children. Leave your details and the team will call you back.

  5. “Do you offer legal aid?”

    Example answer, from a sample firm’s pages

    We do not offer legal aid. Our Fees page explains how we charge, and GOV.UK’s legal aid checker shows whether you qualify.

How it works

Your information. A useful conversation.

  1. 01

    Choose what she knows.

    Connect your website and pick the pages and documents she answers from.

  2. 02

    Try the answers.

    Ask the questions you get every day, and check each answer against its source.

  3. 03

    Open the conversation.

    Paste one line into your site. Enquiries reach you by email, with the conversation behind them.

Who builds it

Who is behind her, and where your data goes.

Emanuele Pugliese, founder of PuglieseWeb

Emanuele Pugliese

Founder, PuglieseWeb

15+ years of cloud architecture in payments, at Discover and Capital One

Emanuele runs Evrella the way he ran payment systems: every decision written down, nothing reaches production by hand, and a measured cost behind every plan.

Emanuele’s profile and recommendations

I’ve now installed Evrella on the Sophisticated Cloud website and I’m very happy with it. It feels like a natural addition rather than something that has been bolted on for the sake of having an AI feature. For me, the appeal is simple. My website can now provide another level of assistance to visitors when I am not at my desk, while still directing people towards me when they need a conversation with a real person.

Sophisticated CloudClaudia TinnirelloFounder, Sophisticated Cloud

Read the full article

Data, infrastructure, responsibility

  • Evrella is built and run by PuglieseWeb Ltd, registered in England and Wales (company number 17078772).
  • Stored in the UK, on AWS in London. Answers are generated in the UK or the EU, so what a visitor types may be processed in the EU. Never used to train AI models.
  • Links in her answers can only point to your own pages: any other link is removed before the visitor sees it.

Where your data goes

Our first customer was us

We built what we needed, and ran it on ourselves first

PuglieseWeb helps businesses move to AI-driven processes, safely and under control. We only sell products we run on our own business, and Evrella is one of them.

Like most small firms, we couldn’t answer every enquiry the moment it arrived and still do the work. Today Evrella answers our clients on our website and on WhatsApp, day and night. If it didn’t work for us, we wouldn’t sell it to you.

Who uses Evrella

  • PuglieseWeb

    PuglieseWeb: our own support, since day one

  • CSTAI srl

    CSTAI srl: automation and innovation, Italy

  • Sophisticated Cloud

    Sophisticated Cloud: web design studio, Hampshire

What it takes

What it takes, and what it costs.

Live on your site the same day

  1. 1Point her at your websiteShe reads your pages: fees, services, team, contact. Nothing to write.
  2. 2Check what she saysAsk her your clients’ questions in your console and correct anything before she goes live.
  3. 3Add one line to your sitePaste one line into your website, or we do it with you on a 15-minute call.

Terms

  • No set-up fee. Without a card by day 30 she pauses, and nothing is deleted.
  • She stops at the plan’s monthly limit, so there are no surprise bills.
Plans, limits and your trial

Pick a plan. Every one starts with 30 days free.

  • Starter

    £49 / month

    Every enquiry answered and booked

    • AssistantOn your website, in any language
    • LeadsEvery enquiry by email and text
    • BookingFrom the calendar you already keep
    • Replies600 a month, about 150–200 conversations
    • Knowledge60,000 words
    • WhatsAppNot included
    Start 30 days free

  • Custom

    Talk to us

    Everything in Growth, plus a custom phone set-up, your own systems and work we do for you

    • AssistantOn your website and wherever else you need her
    • LeadsConnected to the systems you already run
    • BookingFrom the calendar you already keep
    • RepliesNo ceiling
    • KnowledgeNo ceiling
    • WhatsAppYes, plus the phone, as a custom set-up
    Tell us what you need

Yearly prices, limits and channels

Confidentiality, accuracy, your checks

She answers only from your pages

Evrella answers from what your website already publishes: your services, your prices, your team and how to instruct you. When your pages do not answer a question, she says so and offers to pass it to your team with the enquirer’s details. What she gives is general information from your pages, never legal advice.

Your clients’ data stays yours

Stored in the UK, on AWS in London; answers are generated in the UK or the EU, so what a visitor types may be processed in the EU. Never used to train AI models. A data processing agreement comes with every plan.

Your team decides who becomes a client

She takes an enquiry; she does not take instructions. Each one reaches your team by email and text and waits in your console, so your conflict and identity checks come first, as they always have.

Let your website take the first enquiry

Every plan starts with 30 days free and no card.

Start freeTalk to us