Built in Hook, Hampshire
The AI chatbot and voice receptionist for practices in Hampshire, on your website, WhatsApp and phone
Evrella is the AI chatbot and voice receptionist that answers the questions your clients ask every week, points them to the right page and passes you the enquiry, on your website, on WhatsApp and on the phone, from your own pages and documents. She is built and run in Hook, for accountants, solicitors, advisers and clinics across the county.
- Passes you every enquiry
- Set up in minutes
- 30 days free, no card
- 0 queues at reception
The film plays from this site. More of Evrella’s videos are on YouTube. Watch on YouTube
Try the live demo
Evrella’s own assistant, live on this page
What we can show
Sophisticated Cloud, a web design studio in Hampshire, installed Evrella on its website and wrote about it.
Sophisticated Cloud
Nearly 60,000 businesses are based in Hampshire’s county council area, and almost nine in ten of them employ fewer than ten people.
ONS, UK Business Counts 2026 (enterprises)
Built in Hook, by the people you’ll talk to
Evrella is built and run by PuglieseWeb, a UK software company with its registered office in Hook, on the M3 between Basingstoke and Fleet. She answers our own clients on our website and on WhatsApp every day: we only sell what we run on our own business.
Our founder, Emanuele Pugliese, spent more than fifteen years on cloud architecture in payments, at Discover and Capital One. When you write to us about your set-up, the people who answer are the people who build her.
She answers for practices anywhere in the county, in Basingstoke, Fleet, Farnborough, Andover, Winchester, Eastleigh, Southampton and Portsmouth and everywhere between.
An AI chatbot for practices across Hampshire
Wherever your office is, clients ask the same things when nobody is free to answer. Evrella answers them on your website from your own pages, and passes you every enquiry by email, and by text on a paid plan.
Basingstoke, Hook and Fleet
Along the M3, where many people commute and only get to their questions in the evening, she answers at 10pm what your office would answer at 10am, and books the appointment in your calendar if you take bookings.
Winchester and Andover
Clients who want to know what a service covers and what it costs before they call get the answer from your services and fees pages, with a link to the page she used.
Southampton, Eastleigh and Portsmouth
Where more of your visitors write in a language other than English, she replies in the language they write in, from your English pages, and your enquiry email stays in English.
She knows where you are
Visitors ask local questions: which towns you cover, where to park, whether you’re open on a Saturday. Evrella answers from what your pages say and links the page she took it from. If your pages don’t say, she tells them so and takes their details for you.
“Do you take clients in Andover, or only in Basingstoke?”
The areas you cover, from your About or Contact page.
“Is there parking near your Winchester office?”
Directions and parking, from your Contact page.
“Can I see someone on a Saturday morning?”
Your opening hours, and a booking in your calendar if you take them.
“Can I ask my question in Polish?”
Yes. She replies in the language the visitor writes in, from your English pages, and your enquiry email stays in English.
What an AI chatbot takes on, and what stays with your team
Evrella doesn’t replace the people in your practice. She takes the questions that arrive when nobody is free to answer them.
Any hour, every day
She answers on your website at any hour, and on WhatsApp with Starter, Small business and Business. A visitor who would have closed the page leaves their details instead.
A monthly price, and no surprise bills
Plans are £0, £39, £149 or £249 a month, with no setup fee and a paid plan’s monthly allowance in its price. Extra use is pay as you go, only from credits the owner chooses to buy, so there are no surprise bills.
Your team keeps the client
She answers from your pages, says so when they don’t cover a question, and passes every enquiry to you with a summary. The advice, the fee and the relationship stay with your team.
An AI voice receptionist for Hampshire phone lines
Divert your practice’s calls to Evrella, all of them or only the ones you miss, and she answers with her own voice on the number your clients already ring, from Andover to Portsmouth. She says she is an AI at the start of every call, answers from the same knowledge as your website chat, and takes a message for your team when she can’t help.
When a caller asks for a person, she puts them through to a UK number you set, if you switch transfers on. Every call waits in your console as a transcript. The phone comes with Starter, Small business and Business, and we set it up with you, from Hook.
AI automation for Hampshire practices, without a project
Most of the AI automation a small practice needs is the work around a client’s first question. Evrella does that work from day one, with nothing to build.
Want AI automation beyond client enquiries, built around how your business works?
Questions answered
The questions your team answers every week, answered from your own pages on your website, WhatsApp and phone, with a link to the page she used.
Enquiries captured
Every enquiry reaches you by email, and by text to a UK mobile if you add one, with the client’s details and a summary, and waits in your console.
Appointments booked
In your website chat she books from your calendar, synced both ways with Google Calendar, and never offers a time you are already busy.
The inbox sorted
AI Analyse reads the quiet conversations in one press, archives what needs nothing from you and sums up the rest.
Where your clients’ data goes
Stored in the UK, on AWS in London. Answers are generated in the UK or the EU, so what a visitor types may be processed in the EU. Never used to train AI models.
Start from the website you already have
30 days free
Every plan starts with 30 days free, and you don’t need a card to start.
Then £0, £39, £149 or £249 a month
No setup fee and no VAT. Add a card before the trial ends to stay on the plan you picked, and cancel from the console at any time.
One line on your site
Paste one line into your website, with step-by-step instructions for WordPress, Wix, Squarespace and Shopify, or send it to whoever looks after your site.
How it works
01
She reads your business
Your website and the documents you give her are what she answers from.
02
She answers every channel
Your website chat, WhatsApp and your phone line, day and night.
03
You see every conversation
Each one is in your console, with the details she took and a summary.
Pricing
Plans at £0, £39, £149 or £249 a month, with 30 days free and no card to start.
The plan for a month like this
£39 a month like this
Recommended
Starter
£39 / month£390 / year
1,000 credits a month
about 1,000 AI replies, or about 250 call minutes
Evrella on every channel: website chat, WhatsApp and your own phone number
- Website chat1 chatbot
- WhatsAppIncluded
- Phone line1 phone number
- TeamUp to 3 people
- Transcripts kept180 days
- SupportEmail
- Your practice systemNot included
- RemindersNot included
Recommended
Small business
£149 / month£1,490 / year
5,000 credits a month
about 5,000 AI replies, or about 1,250 call minutes
For a busy small business with a team and several websites
- Website chat3 chatbots
- WhatsAppIncluded
- Phone line2 phone numbers
- TeamUp to 10 people
- Transcripts kept180 days
- SupportPriority
- Your practice systemNot included
- RemindersNot included
Recommended
Business
£249 / month£2,490 / year
8,000 credits a month
about 8,000 AI replies, or about 2,000 call minutes
For busy practices and branches, with your practice system connected as each sector pack ships
- Website chat3 chatbots
- WhatsAppIncluded
- Phone line3 phone numbers
- TeamUp to 25 people
- Transcripts keptA year
- SupportPriority, with an onboarding call
- Your practice systemAs each sector pack ships
- RemindersBy text and email
A month this size is worth a conversation
Enterprise adds volume rates, systems that need a partnership, several sites routed as one and terms of your own.
Enterprise: From £499 a month. Set-up from £2,000. 15,000 credits a month included, then 3p a credit.
Questions
What is an AI chatbot for a practice?
A chat on your website that answers visitors’ questions in plain language. Evrella reads your own pages and documents, answers from them, links the page each answer came from, and passes you the enquiry when a visitor wants to go further.
How is Evrella different from other AI chatbots?
She answers only from your own pages and documents and shows where each answer came from. The price is a monthly plan, £0, £39, £149 or £249 a month, with no setup fee and a paid plan’s monthly allowance in its price. Extra use is pay as you go, only from credits the owner chooses to buy, so there are no surprise bills. And the team that builds her is in Hook, so you talk to the people who run her.
How long does it take to set up?
The line on your website takes minutes to paste, with step-by-step instructions for WordPress, Wix, Squarespace and Shopify. She then reads your website, and you can add the documents you want her to answer from.
Is Evrella only for practices in Hampshire?
No. Evrella is built in Hook, Hampshire, and answers for practices across the UK and in Italy. Being based here means the team behind her is in the county, between Basingstoke and Fleet.
Does Evrella answer the phone?
Yes, with Starter, Small business and Business: she is your AI voice receptionist, answering with her own voice on the number your clients already ring. We connect her to your number with you.
Can Evrella automate more than answering questions?
Yes. Besides answering, she captures every enquiry with the client’s details, books appointments in your website chat from your calendar, and sums up the conversations that need you. For automation beyond client enquiries, PuglieseWeb, the company behind her, builds it for businesses in Hampshire.
What does Evrella cost?
Nothing for 30 days, and you don’t need a card to start. After that, plans are £0, £39, £149 or £249 a month, with no setup fee and no VAT.
Will she give my clients advice?
No. She answers from your website and the documents you give her, links the page each answer came from, and says so when your pages don’t cover a question. What she gives is general information from your pages, not legal, financial or medical advice.
Do I need a new website?
No. Evrella goes on the website you already have: the console gives you one line to paste, with step-by-step instructions for WordPress, Wix, Squarespace and Shopify. Without a website she starts from your documents and answers on your WhatsApp number or business phone line.
Where is our clients’ data kept?
Stored in the UK, on AWS in London. Answers are generated in the UK or the EU, so what a visitor types may be processed in the EU. It is never used to train AI models, and the trust page sets out the detail.
Let your website answer while you work
Try free for 30 days, no card needed. Or talk to us first: the call is with the people who build her, in Hook.