Ten minutes from Basingstoke, in Hook
An AI chatbot for Basingstoke practices, from a team just up the road
Evrella answers the people who visit your practice’s website, day or night, from your own pages and documents. When they want to go further, she takes their details and sends you the enquiry. She is made and run in Hook, ten minutes from Basingstoke along the M3.
- Passes you every enquiry
- Set up in minutes
- 30 days free, no card
- 0 queues at reception
The film plays from this site. More of Evrella’s videos are on YouTube. Watch on YouTube
Try the live demo
Evrella’s own assistant, live on this page
What we can show
About 7,000 businesses are based in Basingstoke and Deane, and nine in ten of them employ fewer than ten people.
ONS, UK Business Counts 2026 (enterprises)
Why a chatbot built down the road
Evrella is made by PuglieseWeb, a software company in Hook, about ten minutes from Basingstoke along the M3 or the A30. We run her on our own website and WhatsApp first, so what we sell you is what we use ourselves.
When you write to us about your set-up, the reply comes from the people who build and run her, not a reseller. Our phone number is a Basingstoke number, too.
Whether your office is in the town centre or in Basing View, Chineham, Hatch Warren, Old Basing, Hook, Odiham or Overton, anywhere from RG21 to RG24, she goes on your website the same way: one line, pasted once.
Basingstoke practices that hear the same questions every week
Most of what reaches a practice’s inbox has been answered before. These are the questions Evrella takes off your desk, answered from what your own pages say.
Accountants and bookkeepers
People ask about fixed fees, switching accountant part way through the year, and what to send before the January deadline. She answers from your fees and services pages and passes you the ones who want to become clients.
Solicitors and conveyancers
Buyers in a hurry ask what a conveyancing quote includes and how long a sale usually takes. She answers from the fees and process pages you publish, and leaves anything that needs advice to your team.
Clinics and therapists
Physios, dentists and therapists get asked about prices, first appointments and parking. She answers from your pages and, if you take bookings, offers a time from your calendar.
Letting agents and trades
Landlords ask about management fees; homeowners ask whether you cover their street. She answers from your pages and sends you their details with a short summary, so you call back knowing what they want.
One monthly price, and 30 days to try her
Plans are £0, £39, £149 or £249 a month, with no setup fee, no VAT and a paid plan’s monthly allowance in its price. Every plan starts with 30 days free, without a card, and you can cancel from the console whenever you like.
How it works
01
She reads your business
Your website and the documents you give her are what she answers from.
02
She answers every channel
Your website chat, WhatsApp and your phone line, day and night.
03
You see every conversation
Each one is in your console, with the details she took and a summary.
Pricing
Plans at £0, £39, £149 or £249 a month, with 30 days free and no card to start.
The plan for a month like this
£39 a month like this
Recommended
Starter
£39 / month£390 / year
1,000 credits a month
about 1,000 AI replies, or about 250 call minutes
Evrella on every channel: website chat, WhatsApp and your own phone number
- Website chat1 chatbot
- WhatsAppIncluded
- Phone line1 phone number
- TeamUp to 3 people
- Transcripts kept180 days
- SupportEmail
- Your practice systemNot included
- RemindersNot included
Recommended
Small business
£149 / month£1,490 / year
5,000 credits a month
about 5,000 AI replies, or about 1,250 call minutes
For a busy small business with a team and several websites
- Website chat3 chatbots
- WhatsAppIncluded
- Phone line2 phone numbers
- TeamUp to 10 people
- Transcripts kept180 days
- SupportPriority
- Your practice systemNot included
- RemindersNot included
Recommended
Business
£249 / month£2,490 / year
8,000 credits a month
about 8,000 AI replies, or about 2,000 call minutes
For busy practices and branches, with your practice system connected as each sector pack ships
- Website chat3 chatbots
- WhatsAppIncluded
- Phone line3 phone numbers
- TeamUp to 25 people
- Transcripts keptA year
- SupportPriority, with an onboarding call
- Your practice systemAs each sector pack ships
- RemindersBy text and email
A month this size is worth a conversation
Enterprise adds volume rates, systems that need a partnership, several sites routed as one and terms of your own.
Enterprise: From £499 a month. Set-up from £2,000. 15,000 credits a month included, then 3p a credit.
Questions
Can we meet in Basingstoke?
We are in Hook, about ten minutes from Basingstoke, and the people you speak to are the people who build Evrella. Most practices start with a call or a WhatsApp message. If you would rather talk it through in person, tell us when you get in touch.
Do you set it up for us?
The website part takes minutes to do yourself: the console gives you one line, with step-by-step instructions for WordPress, Wix, Squarespace and Shopify, or you can send that line to whoever looks after your site. WhatsApp, which comes with Starter, Small business and Business, and the phone, which comes with Starter, Small business and Business, are set up with you by our team.
Does she work with our existing website?
Yes. You keep the site you have. Once the line is in place she reads your pages, and you can add documents such as a fee schedule or a client guide for her to answer from.
Is our data kept in the UK?
Your data is stored in the UK, on AWS in London. The answers are generated in the UK or the EU, so what a visitor types may be processed in the EU. None of it is used to train AI models.
What happens after the free trial?
You start with 30 days free, without a card. Add a card before the trial ends to stay on the plan you picked; plans are then £0, £39, £149 or £249 a month, and you can cancel from the console at any time.
Talk to a team ten minutes away
Start your free trial today, or get in touch first: the team that builds Evrella is in Hook, just up the road.