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Evrella, the AI assistant, listens on her headset in a bright IT office with a server room behind glass.

An AI virtual receptionist in place of your call-answering service

Evrella, the AI client services assistant, answers your business’s phone, WhatsApp and website chat at any hour. Unlike a message-taking service, she answers from your own pages: your services, your prices, your support hours. She takes a full message when a person is needed, screens sales and vendor calls, and never gives out a direct line.

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  • Passes you every enquiry
  • Set up in minutes
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  • 0 queues at reception

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A fictional business, answered by a real Evrella. Call it or ask it a question here.

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What goes unanswered today

  • A bill that counts every call

    Some call-answering services charge by the call. One UK provider’s published price, read on 22 October 2026: its telephone answering is £47.94 a month plus VAT for 20 calls, then £1.50 a call from the 21st to the 50th, answered live on weekdays from 8am to 7pm and on Saturdays from 9am to 3pm.

  • Callers want an answer, not just a message

    “Do you support Macs?” “What would it cost for 20 people?” “When will someone look at my ticket?” A caller who only gets a promise of a callback has to wait for the answer your website already gives.

  • Sales, vendor and recruitment calls

    Every call that asks for “whoever handles IT” or “the person who buys your software” needs the same polite answer: a message taken, no transfer, no direct line and nothing confirmed about who decides.

  • Callers who say they are Microsoft

    Microsoft says it doesn’t make unsolicited phone calls to ask for personal or financial information or to offer technical support. A receptionist who doesn’t know that can put a scammer straight through.

  • An outage needs the right priority at once

    “Our whole email’s down” and “can someone set up a new starter” arrive on the same line. The first needs your on-call engineer now; the second can wait until the next working day. Someone has to tell them apart on every call.

How a conversation goes

Short examples written for this page, not recordings of real callers.

A client’s email is down

Caller
Hi, it’s Dave from Pemberton Logistics. Our whole email’s gone down.
Evrella
Thanks, Dave, let’s get this to the team. So we can check you’re on the contact list, could I take your email address? And how many people are affected, and since when?
Caller
It’s dave@pembertonlogistics.example. Everyone, since about nine.
Evrella
Thank you. A whole company without email is our top priority, P1, with a 30-minute response for Premium clients. I’m passing it to the helpdesk lead now with what you’ve told me. Has anything changed today, a new password or a new device?

A new client asking what it costs

Caller
We’re a 20-person firm of architects and our IT guy just left. What would you charge?
Evrella
Sorry to hear that, we can help. Our managed support starts from £35 per user per month plus VAT, with 12-month contracts, and the first step is a free 30-minute discovery call with Rachel Moss, our managing director, which includes an audit for firms of 10 or more.
Caller
That sounds good. What do you need from me?
Evrella
Your name and role, the firm’s name, your phone and email, and what prompted the call. I’ll pass it all to Rachel, and the team will offer you a discovery call, usually within two working days.

A caller claiming to be Microsoft

Caller
I’m calling from Microsoft about a licensing problem on your account.
Evrella
Thank you for calling. I can take a message: may I have your name, company, a number and the reason for your call?
Caller
I need to speak to whoever manages your Microsoft licences.
Evrella
I’m not able to put calls through or confirm who looks after anything here. I’ll pass your message on, and if the team needs to follow it up, they’ll call Microsoft back on a published number.

How it works

  1. 01

    She reads your business

    Your website and the documents you give her are what she answers from.

  2. 02

    She answers every channel

    Your website chat, WhatsApp and your phone line, day and night.

  3. 03

    You see every conversation

    Each one is in your console, with the details she took and a summary.

Works alongside

Only what Evrella really does with each of these.

  • ConnectWise PSA

    No direct connection. Every message she takes reaches your helpdesk by email, with the company, the caller, how many people are affected and since when, ready for your team to log.

  • Autotask PSA

    No direct connection. Support calls arrive by email and wait in your console with the details your ticket needs, for your team to raise in Autotask.

  • HaloPSA

    No direct connection. New-business enquiries and support messages arrive by email and in your console, ready to enter in HaloPSA.

  • Google Calendar

    Discovery calls she books in your website chat sync both ways with Google Calendar, moved and cancelled ones too.

Compliance

A receptionist hears personal data on every call, so UK GDPR applies to what Evrella takes down. Messages and conversations are stored in the UK on AWS in London, answers are generated in the UK or the EU, nothing is used to train AI models, and a Data Processing Agreement comes with every plan. When a client reports a suspected breach, she passes it to your team at once: the ICO says a notifiable personal data breach must be reported to it without undue delay and no later than 72 hours after becoming aware of it, and that decision stays with you. She never resets a password, gives access, reads out a code or confirms which systems a client uses. She takes messages from callers who say they are Microsoft, a bank or a software vendor, and never transfers them. At the start of every call she says she is an AI assistant and that the call is transcribed, and recorded only if you switch recording on.

What she never says

  • A staff member’s direct line, mobile or email address
  • Who makes buying decisions, or which systems a client uses
  • A password, an access code or a user name
  • Troubleshooting steps beyond the ones you write for her
  • An exact time an engineer will call: she gives your response window

Pricing

Plans at £0, £39, £149 or £249 a month, with 30 days free and no card to start.

Your month

An estimate of a typical month for businesses like yours. Pick another month, or change the figures to yours.

Credits a month

1,300

  • StarterBest value

    £39 plus 300 credits at 4p

    £51a month

  • Small business

    Within the 5,000 credits included

    £149a month

  • Business

    Within the 8,000 credits included

    £249a month

An estimate from the figures above. Every plan starts with 30 days free, so you can count a real month before you pay.

What a receptionist costs, with the sums

The plan for a month like this

£51 a month like this

  • Recommended

    Starter

    £39 / month£390 / year

    1,000 credits a month

    about 1,000 AI replies, or about 250 call minutes

    Evrella on every channel: website chat, WhatsApp and your own phone number

    • Website chat1 chatbot
    • WhatsAppIncluded
    • Phone line1 phone number
    • TeamUp to 3 people
    • Transcripts kept180 days
    • SupportEmail
    • Your practice systemNot included
    • RemindersNot included
    Try free for 30 days

Questions

  • Can Evrella replace our call-answering service?

    For many businesses, yes: she answers your phone, WhatsApp and website chat day and night, answers questions from your own pages, takes a full message when a person is needed and screens sales calls. She is an AI, not a person, and she says so on every call. On the phone she takes messages rather than booking appointments; in the website chat she books from your calendar.

  • How is she charged, compared with paying per call?

    Website chat, WhatsApp and phone come with Starter, Small business and Business, for a monthly price. Calls and chat replies use the plan’s credits, a call minute more than a chat reply, and the pricing page shows how far they go.

  • Can she screen sales and recruitment calls?

    Yes, by your rules. At Northgate, the demo firm, she takes a message from every sales, vendor or recruitment caller with their name, company, number and reason, never transfers them, never confirms who makes decisions, and points job applicants to the careers address.

  • What does she do when a caller says they are from Microsoft or the bank?

    She takes a message and nothing more: no transfer, and nothing confirmed about your business or your clients. Microsoft says it doesn’t make unsolicited phone calls to offer technical support or to ask for personal or financial information, and she tells your team so they can call back on a published number if they need to.

  • Can she tell an urgent support call from a routine one?

    Yes, from the priorities you write. She asks how many people are affected and since when, gives the caller the response time your pages set for that priority, and passes the message to your team. Anything that sounds like a breach is passed on as the most urgent, even if the caller is unsure.

  • Will she reset a password or give someone access?

    Never. She doesn’t reset passwords, give access, read out codes or confirm user names, and a caller she can’t identify from the details your rules ask for gets a message taken, nothing more.

  • Does Evrella connect to ConnectWise, Autotask or HaloPSA?

    Not directly, and we don’t claim to. Every message reaches your team by email and waits in your console with the details your ticket needs, ready to log in the PSA you use.

  • Can she put an urgent caller through to an engineer?

    Yes, if you switch it on. When a caller asks for a person, she tells them she is putting them through and transfers the call to a UK landline or mobile you choose, such as your on-call phone. If nobody answers, the caller is told and your team gets a missed-call notice.

  • Does she record our calls?

    Every call is transcribed, and recorded only if you switch call recording on. Callers are told at the start of every call that she is an AI assistant, and every conversation is in your console for your team to read.

Let Evrella answer for you

Set her up on your own website and number, and try her free first.

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