Skip to main content

Your browser is older than this site supports, so this page is showing without its design. To see it properly, update to Safari 15.4 or later, or to a current version of Chrome, Edge or Firefox.

An AI receptionist and chatbot for Southampton businesses

Evrella answers your business’s phone with her own voice, and your WhatsApp and website chat in writing, from Shirley to Woolston and Bitterne to Ocean Village. She answers from your own pages and passes you every enquiry by email, and by text on a paid plan. She is built and run in Hook, up the M3. The demo below is a garage, because a workshop is where the phone rings with nobody’s hands free.

Try free for 30 daysCall the demo01256 632590
  • Passes you every enquiry
  • Set up in minutes
  • 30 days free, no card
  • 0 queues at reception

Try the live demo

A fictional business, answered by a real Evrella. Call it or ask it a question here.

Connecting you to
Try free for 30 days

Privacy notice

Try free for 30 days

What we can show

  • About 7,300 businesses are based in Southampton, and nine in ten of them employ fewer than ten people.

    ONS, UK Business Counts 2026 (enterprises)

What goes unanswered today

  • A city that rings outside office hours

    Southampton works shifts: the port, the hospital and two universities keep people busy at hours a front desk doesn’t keep. Many only get to their questions in the evening, when your phone goes to voicemail.

  • The phone rings with nobody free

    In a workshop, a clinic or an agency, the person who could answer is with a customer. A call in the middle of a job means stopping work, or letting it ring through to the next business on the list.

  • The same questions, every day

    How much is it? Can you fit me in this week? Do you cover Hedge End? The answers are on your website, but someone still has to say them, on the phone and in the chat.

  • Visitors who write in another language

    Southampton’s customers include students and families who would rather write in their own language. Evrella replies in the language they write in, from your English pages, and your enquiry email stays in English.

How a conversation goes

Short examples written for this page, not recordings of real callers.

An MOT for a commuter in Shirley

Caller
I live in Shirley and need an MOT on my 2018 Focus. Can I drop it off before work?
Evrella
Of course. An MOT with an interim service is £139, or £219 with a full service, and with a full service the courtesy car is free. Drop-off for a full service is between 8:00 and 13:00. Which would you like?
Caller
The full one, with the courtesy car. Next Tuesday?
Evrella
Thank you. Can I take your name, mobile and registration? I’ll pass Tuesday to the team, and they’ll confirm your slot by text.

A warning light on the Itchen Bridge

Caller
A warning light came on as I crossed the Itchen Bridge. It’s amber. Is it safe to keep driving?
Evrella
I can’t say whether it’s safe or what’s causing it, but our technicians can find out. If the light turns red or starts flashing, or there’s smoke or a burning smell, stop somewhere safe, switch off and call recovery.
Caller
It’s steady amber. How much to look at it?
Evrella
A diagnosis is £60 for up to an hour, taken off the bill if you go ahead with the repair, usually within 24 hours. Can I take your name, mobile and registration for the team?

How it works

  1. 01

    She reads your business

    Your website and the documents you give her are what she answers from.

  2. 02

    She answers every channel

    Your website chat, WhatsApp and your phone line, day and night.

  3. 03

    You see every conversation

    Each one is in your console, with the details she took and a summary.

Works alongside

Only what Evrella really does with each of these.

  • Google Calendar

    Appointments she books in your website chat sync both ways with Google Calendar, moved and cancelled ones too, and she never offers a time you are already busy.

  • Your phone line

    Divert all your calls, or only the ones you miss, from the number your customers already have. No porting and no new phone system.

Compliance

Evrella answers from what your business publishes, so she says only what your pages say: your prices as published, the areas you cover and your opening hours. For a garage, as in this demo, she never diagnoses a fault or says a car is safe to drive, and gives the safety steps your garage writes. At the start of every call she says she is an AI assistant, and when a caller asks for a person she puts them through to a UK number you set, if you switch transfers on; otherwise she takes a message for your team. Callers’ details are personal data under UK GDPR: they are stored in the UK on AWS in London, answers are generated in the UK or the EU, nothing is used to train AI models, and a Data Processing Agreement comes with every plan.

What she never says

  • A price your pages don’t publish
  • That you cover a postcode your pages don’t list
  • What is wrong with a car, or that it is safe to drive
  • An appointment time your team hasn’t confirmed, on the phone
  • Your team’s personal mobile numbers

Pricing

Plans at £0, £39, £149 or £249 a month, with 30 days free and no card to start.

Your month

An estimate of a typical month for businesses like yours. Pick another month, or change the figures to yours.

Credits a month

900

  • StarterBest value

    Within the 1,000 credits included

    £39a month

  • Small business

    Within the 5,000 credits included

    £149a month

  • Business

    Within the 8,000 credits included

    £249a month

An estimate from the figures above. Every plan starts with 30 days free, so you can count a real month before you pay.

What a receptionist costs, with the sums

The plan for a month like this

£39 a month like this

  • Recommended

    Starter

    £39 / month£390 / year

    1,000 credits a month

    about 1,000 AI replies, or about 250 call minutes

    Evrella on every channel: website chat, WhatsApp and your own phone number

    • Website chat1 chatbot
    • WhatsAppIncluded
    • Phone line1 phone number
    • TeamUp to 3 people
    • Transcripts kept180 days
    • SupportEmail
    • Your practice systemNot included
    • RemindersNot included
    Try free for 30 days

Questions

  • Does Evrella work for businesses in Southampton?

    Yes. She answers on your website, on WhatsApp and on your business phone wherever you are, and the team that builds her is in Hook, up the M3. Garages, clinics, practices and letting agents across Southampton can try her free, with no card to start.

  • Can an AI receptionist answer my Southampton phone number?

    Yes. You divert all your calls, or only the ones you miss, from your existing number to the Evrella number we give you. Your callers ring the number they know, and she answers with her own voice.

  • Will she know which parts of Southampton we cover?

    She knows what your pages say. If your website lists the areas you cover, such as Shirley, Portswood, Bitterne or Woolston, she answers from that. If it doesn’t, she says so and takes the caller’s details for you.

  • Can she book appointments for a Southampton business?

    In the chat on your website she books from your calendar, and it syncs both ways with Google Calendar. On the phone she takes the details, and your team confirms the booking.

  • What is the difference between her chatbot and her voice receptionist?

    It is the same Evrella, with the same knowledge. On your website and WhatsApp she writes; on your phone line she speaks. Every conversation, written or spoken, waits in your console as a transcript.

  • Does she answer Southampton customers who write in another language?

    In writing, yes: in the website chat and on WhatsApp she replies in the language the visitor writes in, from your English pages, and your enquiry email stays in English. On the phone she answers in English, Italian, French, German and Spanish.

  • Where is my Southampton customers’ data kept?

    Stored in the UK, on AWS in London. Answers are generated in the UK or the EU, so what a customer types may be processed in the EU. Nothing is used to train AI models, and a Data Processing Agreement comes with every plan.

Let Evrella answer for you

Set her up on your own website and number, and try her free first.

Try free for 30 days