The AI receptionist for UK independent garages

• The phone rings while everyone is under a car

  Your technicians are in the workshop and your service advisor is at the counter with a customer collecting. A driver who hears the phone ring out with an MOT due next week may well ring the next garage in the search results.

• “Is it safe to drive?”

  A caller says the brake pedal went to the floor, or a red light has come on. Whoever answers must not guess what is wrong: the answer is stop somewhere safe, switch off and call recovery, the same careful way every time, even on the busiest Monday.

• MOT dates and MOT fees

  When can I MOT it without losing my renewal date? What does it cost? GOV.UK’s answers are simple: up to a month, minus a day, before the MOT runs out keeps the same date, and a test station can charge at most £54.85 for a car. Drivers still ring to ask, all year round.

• “Is my car ready yet?”

  Status calls arrive all afternoon, and each one has to be checked: the right name and the right registration before anyone says a word about a job, and never a word to someone else about whether a car is even in the workshop.

• “Will it void my warranty?”

  Owners of newer cars worry that a service at an independent garage will cost them the manufacturer’s warranty. The CMA’s June 2023 guidance on motor vehicle agreements says a warranty made conditional on servicing only within the carmaker’s own network is likely to break competition law, but the driver on the phone wants your garage’s plain answer.

1. 01

   She reads your business

   Your website and the documents you give her are what she answers from.

2. 02

   She answers every channel

   Your website chat, WhatsApp and your phone line, day and night.

3. 03

   You see every conversation

   Each one is in your console, with the details she took and a summary.

• Will she tell a driver whether their car is safe to drive?

  No. She never says a car is safe or what is wrong with it. She gives the safety steps your garage writes. At Quayside, the demo garage, a soft brake pedal, a pedal going to the floor or a brake warning light means don’t drive it; red or flashing warning lights, smoke, a burning smell, overheating or a fuel leak mean stop safely, switch off and call recovery. She gives your recovery partner’s number and flags the call to your team.

• Can she book MOTs and services into the diary?

  In your website chat, yes: she offers free times from Evrella’s calendar and confirms the booking, and it appears in your Google Calendar. On the phone and on WhatsApp she takes the driver’s name, mobile, registration, mileage, the work wanted and the day that suits them, and passes the request to your team to confirm by text, because she doesn’t book appointments by phone yet.

• Can she quote for a repair before the car has been looked at?

  She gives the guide prices your pages publish, such as an MOT, a service or a set of brake pads and discs, and says the service advisor confirms the price before any work. For a fault that needs looking at she offers your diagnosis instead of a guess. At Quayside a diagnosis is £60 for up to an hour, and a written estimate comes before any repair over £100.

• What does she say when a driver asks if a service with us will void their warranty?

  Your garage’s answer, in your words. At Quayside it is that an independent service keeps the warranty when the manufacturer’s schedule and approved parts are used, with a manufacturer-schedule service from £175. She gives no legal advice, and passes anything about a disputed warranty claim to your team.

• How does she handle “is my car ready?” calls?

  She checks the caller’s name and the car’s registration before she discusses any job, never confirms to anyone else that a car is at the garage, and passes the request to your service advisor with a callback time. At Quayside that is within an hour during working hours. She never promises when the work will be finished.

• Does Evrella connect to Garage Hive, GA4 or TechMan?

  Not directly, and we don’t claim to. Every booking request and message reaches your team by email and waits in your console, ready to enter in your garage management system. Appointments booked in the website chat sync both ways with Google Calendar.

• What happens when a driver breaks down or rings out of hours?

  Out of hours she takes the booking request or a message for a callback the next working day. For a breakdown she gives the steps and the recovery number your garage writes: on a motorway, leave by the left-hand doors and wait behind the barrier, then call 999 or a breakdown service; if there is a smell of fuel or a fire, everyone away from the car and call 999.

• Do drivers know they are talking to an AI assistant?

  Yes. At the start of every call she says she is the garage’s AI assistant and that the call is transcribed, and recorded too if you switch call recording on. In the website chat she tells customers the same, and every conversation is in your console for your team to read.

• Where are customers’ and vehicles’ details stored?

  In the UK, on AWS in London. Answers are generated in the UK or the EU, so what a customer types may be processed in the EU. Nothing is used to train AI models, and a Data Processing Agreement comes with every plan. All three channels, your website chat, WhatsApp and your phone, come with Starter, Small business and Business.

• Repairs line
• AI receptionist
• Virtual receptionist
• Accountants

Every page for your trade

More about Evrella: Tour the console · How to install her · Who builds Evrella