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Evrella, the AI assistant, checks her tablet during a call at a seaside letting agency with a board of keys behind her.

The AI receptionist for UK letting agents

Evrella, the AI client services assistant, answers your agency’s phone, WhatsApp and website chat while your negotiators are out on viewings. She takes applicants’ details for the property they ask about, explains your fees and affordability rule, books viewings in your website chat and passes landlords to your team. She treats every applicant the same and never takes bids above the asking rent.

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  • Passes you every enquiry
  • Set up in minutes
  • 30 days free, no card
  • 0 queues at reception

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A fictional business, answered by a real Evrella. Call it or ask it a question here.

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What goes unanswered today

  • Viewing requests while the office is empty

    Your negotiators are out showing one flat when the next applicant rings about it. An enquiry that reaches voicemail on a Saturday afternoon is often a viewing booked with another agent.

  • Bids the law no longer allows

    Since 1 May 2026, under the Renters’ Rights Act, landlords and agents in England must publish an asking rent and may not ask for, encourage or accept offers above it. Every “can I offer a bit more?” needs the same answer.

  • Applicants on benefits or with children

    The same Act makes it unlawful to refuse to rent to someone because they receive benefits or have children. Affordability can still be checked, so the questions have to be the same for every applicant, every time.

  • Pet requests that must reach the landlord

    Tenants can now ask to keep a pet, and the landlord must consider the request and give a reason if they refuse. That only works when the details reach the landlord accurately: what kind of pet, and how many.

  • Landlords lost among the applicants

    A landlord asking what you charge for full management is a new instruction. They deserve your fees, with VAT, and a valuation in the diary, not a callback once the viewings are done.

How a conversation goes

Short examples written for this page, not recordings of real callers.

A Saturday viewing on Albert Road

Caller
Can I view the two-bed flat on Albert Road on Saturday?
Evrella
Of course. When would you like to move in, and how many adults and children would be living there? Any pets?
Caller
From next month, two adults, no pets. We both work full time.
Evrella
Thank you. Our affordability rule is a combined yearly income of at least 30 times the monthly rent, or a UK-based guarantor. Can I take your names, phone and email? The team will confirm your Saturday time and the negotiator’s name by text.

A landlord in Cosham

Caller
I’ve got a flat in Cosham I want to rent out. What do you charge?
Evrella
We offer three services: let-only at 8% of the first year’s rent, minimum £600; rent collection at 10% of the monthly rent; and full management at 12% of the monthly rent, all plus VAT. A rental valuation is free.
Caller
Can someone come and value it?
Evrella
Yes, our lettings manager does free 30-minute valuations on weekdays. Can I take your name, phone, email and the flat’s address? The team will confirm a time with you.

Universal Credit and a small dog

Caller
I’m on Universal Credit and I’ve got a small dog. Is that a problem?
Evrella
Not at all. Benefits count towards our affordability rule like any other income. For the dog, I’ll note the details and pass them to the landlord, who must consider the request and give a reason if they say no.
Caller
He’s a terrier. Could I see the flat on Elm Grove?
Evrella
Lovely. When would you like to move in, and who would be living with you? Then I’ll take your name, phone and email and pass the viewing request to the team.

How it works

  1. 01

    She reads your business

    Your website and the documents you give her are what she answers from.

  2. 02

    She answers every channel

    Your website chat, WhatsApp and your phone line, day and night.

  3. 03

    You see every conversation

    Each one is in your console, with the details she took and a summary.

Works alongside

Only what Evrella really does with each of these.

  • Google Calendar

    Viewings and valuations she books in your website chat sync both ways with Google Calendar, moved and cancelled ones too, and she never offers a time you are already busy.

  • Reapit

    No direct connection. Each applicant reaches your team by email with the property, move-in date, household and pets, ready to enter in Reapit.

  • Alto

    No direct connection. Every applicant and landlord enquiry waits in your console and in your inbox, for your team to add to Alto.

  • Arthur Online

    No direct connection. The details she takes from an existing tenant or landlord arrive by email, ready for your property manager to log in Arthur Online.

Compliance

Letting agents in England must belong to a government-approved redress scheme, under a 2014 Order, and many belong to Propertymark, the professional body for property agents. Since 1 May 2026 the Renters’ Rights Act has required an asking rent with no bidding above it, made it unlawful to refuse a tenant because they receive benefits or have children, moved private tenancies onto periodic terms and given tenants the right to ask for a pet. Evrella follows the rules your agency sets and the law behind them: she asks every applicant the same questions, never takes or invites an offer above the asking rent, and never asks about nationality, immigration status, religion or disability. Right to Rent checks cover every adult who will live in the property, and they stay with your team. She never shares a landlord’s details with a tenant, or a tenant’s with anyone. Enquiries are stored in the UK on AWS in London, answers are generated in the UK or the EU, nothing is used to train AI models, and a Data Processing Agreement comes with every plan.

What she never says

  • That a property is “not suitable” for families, people on benefits or anyone else
  • Anything about nationality, immigration status, religion or disability
  • An invitation to offer more than the asking rent
  • A landlord fee without its VAT
  • A landlord’s details to a tenant, or a tenant’s details to anyone
  • Whether an application will pass referencing
  • A fee a tenant cannot lawfully be charged

Pricing

Plans at £0, £39, £149 or £249 a month, with 30 days free and no card to start.

Your month

An estimate of a typical month for businesses like yours. Pick another month, or change the figures to yours.

Credits a month

2,200

  • StarterBest value

    £39 plus 1,200 credits at 4p

    £87a month

  • Small business

    Within the 5,000 credits included

    £149a month

  • Business

    Within the 8,000 credits included

    £249a month

An estimate from the figures above. Every plan starts with 30 days free, so you can count a real month before you pay.

What a receptionist costs, with the sums

The plan for a month like this

£87 a month like this

  • Recommended

    Starter

    £39 / month£390 / year

    1,000 credits a month

    about 1,000 AI replies, or about 250 call minutes

    Evrella on every channel: website chat, WhatsApp and your own phone number

    • Website chat1 chatbot
    • WhatsAppIncluded
    • Phone line1 phone number
    • TeamUp to 3 people
    • Transcripts kept180 days
    • SupportEmail
    • Your practice systemNot included
    • RemindersNot included
    Try free for 30 days

Questions

  • Will she treat every applicant the same?

    Yes. She asks every applicant the same questions, such as the move-in date, the household, any pets and whether income meets your affordability rule, and counts benefits as income like any other. She never steers anyone away from a property and never asks about nationality, immigration status, religion or disability.

  • What does she say when an applicant offers more than the asking rent?

    That the rent is the advertised rent, and applications are judged on referencing, not on offers. She never invites a higher offer and never passes one on as a bid.

  • Can she explain our affordability rule and when a guarantor is needed?

    Yes, as your pages set them out. At Harbourgate, the demo agency, that is a combined yearly income of at least 30 times the monthly rent, or a UK-based guarantor earning 36 times. She explains how referencing and the holding deposit work, but never says whether an application will pass.

  • How does she handle an applicant with a pet?

    She records the kind of pet and how many, accurately, and passes the request to the landlord with the application. She explains that the landlord must consider it and give a reason if they refuse, and mentions pet damage insurance only if your pages do.

  • Can she book viewings for us?

    In your website chat, yes: she offers free times from Evrella’s calendar and confirms the viewing, and it appears in your Google Calendar. On the phone and on WhatsApp she takes the applicant’s details and the times that suit them and passes the request to your team, because she doesn’t book by phone yet.

  • Does Evrella connect to Reapit, Alto or Arthur Online?

    Not directly, and we don’t claim to. Every applicant, landlord and tenant enquiry reaches your team by email and waits in your console, ready to enter in your property software. Viewings booked in the website chat sync both ways with Google Calendar.

  • What does she do when a landlord gets in touch?

    A new landlord hears your service levels and fees, with VAT, and is offered a free valuation; she takes their details for your lettings manager. An existing landlord is checked by name and property address and their message goes to the right person on your team.

  • What about a tenant reporting something urgent?

    She gives the safety advice your agency writes first, such as leaving the property and ringing the gas emergency number for a gas smell, then takes the details for your property manager. If you switch on putting callers through to a person, a caller who asks for someone is put through to your team.

  • Is Evrella open about being an AI with applicants and landlords?

    Yes. At the start of every call she says she is an AI assistant and that the call is transcribed, and recorded too if you switch call recording on. In the website chat she tells visitors the same, and every conversation is in your console for your team to read.

Let Evrella answer for you

Set her up on your own website and number, and try her free first.

Try free for 30 days