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Appointment reminders
Evrella takes the booking in your website chat, then reminds your customer before they come: up to three reminders, at the moments you choose. Move the appointment and the reminders move with it; cancel it and they stop. That helps cut no-shows, with nothing to send by hand.
Evrella’s own assistant, live on this page
How the chatbot works
An example from start to finish: a dental practice with reminders set for 1 day and 2 hours before. The people and the times are made up.
Swipe or scroll along the row.
If she cancels: A cancelled appointment drops its reminders, and so does one you mark as completed or as a no-show. Reminders go out between 8am and 9pm your time, so a moment that falls overnight is moved to the daytime.
Someone works through tomorrow’s list by phone or text, when they could be looking after the people in front of them.
A reminder sent by hand doesn’t know the appointment moved yesterday.
When a customer forgets, you find out at the appointment time, too late to offer the slot to anyone else.
A calendar alert reaches your own phone. Your customer hears nothing from it.
Short examples written for this page, not recordings of real callers.
You set the reminders once, under Settings › Booking. After that each booking looks after itself.
Choose from 1 week, 3 days, 2 days, 1 day, 4 hours, 2 hours, 1 hour and 30 minutes before. A service can have its own moments, or none.
An email, and on a paid plan a text when the customer gave a mobile we can reach, in the language of their booking.
Your business’s name, the time in your time zone, the reference, and how to change or cancel.
A moved appointment moves its reminders. A cancelled one, or one marked completed or no-show, drops them.
Reminders belong to the bookings Evrella takes, so it is worth checking this fits how your appointments are made.
Evrella offers a free time from her calendar, confirms it and reminds your customer.
Evrella doesn’t send reminders for appointments held only in your practice system or typed straight into your calendar.
She takes the customer’s details and the times that suit them and passes the request to your team, because she doesn’t book appointments by phone yet.
01
Your website and the documents you give her are what she answers from.
02
Your website chat, WhatsApp and your phone line, day and night.
03
Each one is in your console, with the details she took and a summary.
Only what Evrella really does with each of these.
Two-way sync: every booking appears in your Google Calendar, and times you’re busy there need not be offered. A calendar alert still reaches only you, so the reminders to your customer come from Evrella.
A reminder is a service message about an appointment the customer made, sent to the address and mobile they gave for that booking. Visitors’ details are stored in the UK on AWS in London, answers are generated in the UK or the EU, nothing is used to train AI models, and a Data Processing Agreement comes with every plan. Evrella tells every visitor she is an AI assistant, and she gives general information from your own pages, not legal, financial or medical advice.
Plans at £0, £39, £149 or £249 a month, with 30 days free and no card to start.
£51 a month like this
Recommended
£39 / month£390 / year
1,000 credits a month
about 1,000 AI replies, or about 250 call minutes
Evrella on every channel: website chat, WhatsApp and your own phone number
Recommended
£149 / month£1,490 / year
5,000 credits a month
about 5,000 AI replies, or about 1,250 call minutes
For a busy small business with a team and several websites
Recommended
£249 / month£2,490 / year
8,000 credits a month
about 8,000 AI replies, or about 2,000 call minutes
For busy practices and branches, with your practice system connected as each sector pack ships
A month this size is worth a conversation
Enterprise adds volume rates, systems that need a partnership, several sites routed as one and terms of your own.
Enterprise: From £499 a month. Set-up from £2,000. 15,000 credits a month included, then 3p a credit.
Every plan, as reminders before each appointment by email, and by text with Starter, Small business and Business. They come with Booking, and each reminder’s email and text count as Booking’s other emails and texts do. They stay off until you switch them on.
No. Reminders belong to the bookings Evrella takes in your website chat. An appointment held only in your practice system, or typed straight into your calendar, gets no reminder from Evrella.
At the moments you choose, up to three of them, between 8am and 9pm your time. A moment that falls overnight is moved to the daytime, and a moment already past when the booking is made is skipped.
With the reference from the confirmation, a customer can look their booking up in the chat and cancel or change it, without calling you. A moved appointment moves its reminders and a cancelled one drops them.
A text goes when the customer gave a mobile we can reach. If there is no mobile, or we can’t text that country, the reminder still goes by email.
Yes. Set the moments once for the whole business, then give a service its own moments, or none at all.
We don’t quote a figure, because it depends on your customers and how you book. Reminders help cut no-shows, and you can mark each appointment completed, a no-show or cancelled in your console to see how yours are going.
No. Appointment reminders go before a booked appointment and come with every plan. Reminders is a separate feature for telling customers a service is due again, such as a hygiene visit or an MOT: it comes with Business.
Try Evrella on your own website. Every plan starts with 30 days free, and no card.
