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Evrella, the AI assistant, takes a call at the front desk of a physiotherapy clinic, with a treatment couch and wall bars behind her.

The AI receptionist for UK physiotherapy clinics

Evrella, the AI client services assistant, answers your clinic’s phone, WhatsApp and website chat while your physios are treating. She explains your assessment prices and which insurers you accept, asks your red-flag questions before any back or neck booking, and passes every enquiry to your team. She never diagnoses and never suggests exercises.

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  • Passes you every enquiry
  • Set up in minutes
  • 30 days free, no card
  • 0 queues at reception

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What goes unanswered today

  • The phone rings while every physio is hands-on

    Most calls arrive while your physiotherapists are in treatment rooms and reception is taking a payment. A runner with a fresh injury who hears voicemail will often try the next clinic in the search results.

  • Insurance questions before the first visit

    Do you take Bupa? Do I need a GP referral? An insured patient needs a membership number and a pre-authorisation number before the first appointment, and explaining that properly takes several minutes on every call.

  • Back pain that should never be booked in

    A caller with back pain, numbness around the groin and weakness in both legs needs A&E, not an assessment next Tuesday. Your red-flag questions have to be asked the same way on the busiest Monday as on a quiet Friday.

  • Evening and weekend enquiries

    People look for a physio after work and at the weekend, when the clinic is closed or the desk is covered by one person. A message that waits until the morning is often answered after the patient has booked elsewhere.

  • What to wear, will it hurt, how many sessions

    Each answer is short, but together they fill every gap between patients, and the person answering them is the same person checking in the next arrival and taking the last one’s payment.

How a conversation goes

Short examples written for this page, not recordings of real callers.

A swollen knee after a run

Caller
I’ve hurt my knee running and it’s swollen. Can I see someone today?
Evrella
I’m sorry to hear that. Same-day appointments are often free early in the morning or in the evening. A new problem starts with a 45-minute initial assessment, which is £62. Are you able to put weight on it?
Caller
Yes, it’s just sore and puffy.
Evrella
Thank you. Can I take your name, date of birth, mobile and email, and whether you’re paying yourself or through insurance? I’ll pass it to the team for today’s earliest slot and they’ll confirm by text. Shorts are best for a knee.

Checking insurance before the first visit

Caller
Do you take Bupa, and what do I need before I come?
Evrella
Yes, we accept Bupa, as well as AXA Health, Vitality, Aviva and WPA. Before your first appointment, please get a pre-authorisation number from Bupa and have your membership number ready. Without authorisation you’d pay on the day and claim it back.
Caller
Does it cost more if I’m insured?
Evrella
No, our prices are the same for insured and self-paying patients. Once you have your authorisation number, I can take your details and pass them to the team to book your initial assessment.

A red-flag back problem

Caller
My back’s gone, I’ve got pins and needles down both legs and I couldn’t feel myself going to the toilet.
Evrella
Thank you for telling me. With those symptoms, please don’t wait for a physiotherapy appointment: go to A&E or call 999 now.
Caller
Really? It’s just my back.
Evrella
Our physiotherapists ask anyone with those symptoms to be seen in hospital straight away, so please go now. I’m letting the clinic director know you called, and the team will be in touch once you’ve been seen.

How it works

  1. 01

    She reads your business

    Your website and the documents you give her are what she answers from.

  2. 02

    She answers every channel

    Your website chat, WhatsApp and your phone line, day and night.

  3. 03

    You see every conversation

    Each one is in your console, with the details she took and a summary.

Works alongside

Only what Evrella really does with each of these.

  • Google Calendar

    Assessments and classes she books in your website chat sync both ways with Google Calendar, moved and cancelled ones too, and she never offers a time you are already busy.

  • Cliniko

    No direct connection. In the chat and on WhatsApp she gives patients the online booking link your clinic already publishes, and each enquiry reaches your team by email, ready to enter in Cliniko.

  • WriteUpp

    No direct connection. Every enquiry arrives by email and waits in your console with the problem area, how long it has been there and the insurer’s details, for your team to add to WriteUpp.

  • Jane

    No direct connection. The details she takes match your intake questions, so creating the patient in Jane starts from a complete enquiry.

Compliance

Physiotherapists in the UK are regulated by the Health and Care Professions Council, and “physiotherapist” and “physical therapist” are protected titles. The Chartered Society of Physiotherapy describes itself as the professional, educational and trade union body for the UK’s 67,000 chartered physiotherapists. Evrella answers from what your clinic publishes, so she describes your team exactly as your pages do. She never diagnoses, never says what a patient probably has, and never suggests exercises, ice, heat or medication. Before booking a back or neck problem she asks the red-flag questions your clinic sets, and when your rules say so she tells the caller to go to A&E or call 999 and does not book. Patient details are health data under UK GDPR: they are stored in the UK on AWS in London, answers are generated in the UK or the EU, nothing is used to train AI models, and a Data Processing Agreement comes with every plan.

What she never says

  • A diagnosis, or what the patient “probably” has
  • Exercises, stretches, ice, heat or medication
  • Whether the patient needs an X-ray or a scan
  • How many sessions a patient will need: the physio advises after the assessment
  • That an insurer will pay before the patient has an authorisation number
  • Anything about a patient’s treatment, to anyone but the patient or a child’s parent
  • “Physiotherapist” for anyone who is not registered with the HCPC
  • More about a patient’s health than the booking needs
  • That she is a person: she says she is an AI

Pricing

Plans at £0, £39, £149 or £249 a month, with 30 days free and no card to start.

Your month

An estimate of a typical month for businesses like yours. Pick another month, or change the figures to yours.

Credits a month

1,700

  • StarterBest value

    £39 plus 700 credits at 4p

    £67a month

  • Small business

    Within the 5,000 credits included

    £149a month

  • Business

    Within the 8,000 credits included

    £249a month

An estimate from the figures above. Every plan starts with 30 days free, so you can count a real month before you pay.

What a receptionist costs, with the sums

The plan for a month like this

£67 a month like this

  • Recommended

    Starter

    £39 / month£390 / year

    1,000 credits a month

    about 1,000 AI replies, or about 250 call minutes

    Evrella on every channel: website chat, WhatsApp and your own phone number

    • Website chat1 chatbot
    • WhatsAppIncluded
    • Phone line1 phone number
    • TeamUp to 3 people
    • Transcripts kept180 days
    • SupportEmail
    • Your practice systemNot included
    • RemindersNot included
    Try free for 30 days

Questions

  • Will she ever tell a patient what is wrong with them?

    No. She never diagnoses, never guesses what a problem is and never says what a patient probably has. She takes where it hurts, how long it has been there and any recent injury or surgery, so your physio starts the assessment with the facts.

  • What does she do when a caller describes a red-flag symptom?

    She follows the list your clinic writes. At Kinetic Lane, the demo clinic, back pain with numbness around the groin, trouble controlling the bladder or bowel, or weakness in both legs means she stops, tells the caller to go to A&E or call 999 now, and does not book. The same goes for chest pain, a suspected fracture or a hot, swollen calf. You set the same rules for your own clinic.

  • Can she explain private medical insurance and pre-authorisation?

    Yes, as your pages set it out: which insurers you accept, that the patient needs a membership number and a pre-authorisation number before the first visit, and what happens without one. She never tells a patient that their insurer will pay.

  • Do patients need a GP referral to book through her?

    She says what your clinic says. At Kinetic Lane, patients can refer themselves and need no GP referral unless their insurer asks for one. If your clinic takes referrals from GPs or consultants, put it on your website or in a document and she explains that too.

  • Does Evrella connect to Cliniko, WriteUpp or Jane?

    Not directly, and we don’t claim to. In the chat and on WhatsApp she gives patients the online booking link your clinic already publishes. Every enquiry reaches your team by email and waits in your console, ready to enter in your practice software. Bookings taken in Evrella’s own calendar sync both ways with Google Calendar.

  • Can she book assessments and Pilates classes?

    In your website chat, yes: she offers free times from Evrella’s calendar and confirms the booking, and it appears in your Google Calendar. On the phone and on WhatsApp she takes the patient’s details and the times that suit them and passes the request to your team, because she doesn’t book appointments by phone yet.

  • Is it obvious to patients that they are talking to an AI?

    Yes. At the start of every call she says she is an AI assistant and that the call is transcribed, and recorded too if you switch call recording on. In the website chat she tells patients the same, and every conversation is in your console for your team to read.

  • How is patients’ health information looked after?

    It is stored in the UK, on AWS in London. Answers are generated in the UK or the EU, so what a patient types may be processed in the EU. Nothing is used to train AI models, and a Data Processing Agreement comes with every plan. She discusses a patient’s treatment with no one but the patient, or a child’s parent.

  • Which channels can patients reach her on?

    All three, with Starter, Small business and Business: your website chat, your clinic’s WhatsApp and your phone, answered by the same Evrella from the same knowledge. The pricing page shows what each plan includes and how far it goes.

Let Evrella answer for you

Set her up on your own website and number, and try her free first.

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