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Evrella, the AI assistant, smiles as she takes a call at a dental practice reception, with a treatment room behind her.

The AI receptionist for UK dental practices

Evrella, the AI client services assistant, answers your practice’s phone, WhatsApp and website chat when reception is busy or closed. She offers patients in pain your emergency slot, tells new patients whether you are NHS or private and what a first visit costs, and passes every enquiry to your team. She never gives clinical advice.

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  • Passes you every enquiry
  • Set up in minutes
  • 30 days free, no card
  • 0 queues at reception

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A fictional business, answered by a real Evrella. Call it or ask it a question here.

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What we can show

  • Of the 35 million NHS courses of dental treatment in England in 2024/25, one in ten was urgent treatment.

    NHS Business Services Authority, Dental statistics for England 2024/25

What goes unanswered today

  • The Monday-morning toothache rush

    Patients in pain ring the moment you open, just when reception is setting up for the day. The co-founder of one UK dental AI vendor, a practising dentist, says practices miss around 35% of calls, with busy times such as Monday mornings hardest hit (the vendor’s own figure, September 2025).

  • Website enquiries that wait for days

    A new patient who fills in the enquiry form on your website at 9pm wants an answer that evening. In a 2019 survey commissioned by a dental marketing firm, fewer than half of practices checked their inbox for new enquiries every day, and some took two to three weeks to reply.

  • Out of hours, every caller needs the right route

    Registered patients should reach the on-call dentist’s message, anyone else needs NHS 111, and swelling that spreads or trouble breathing means A&E or 999. That choice has to be made the same careful way at 7am on a Sunday as at 11am on a Tuesday.

  • The same three questions, all day

    Do you take NHS patients? How much is a check-up? How soon can I be seen? Each call pulls a receptionist or a nurse away from the patient standing in front of them.

  • Cover costs more than the hours it buys

    A part-time receptionist on the National Living Wage is a real salary, with National Insurance and a pension on top, and still isn’t there at lunch, in the evening or at the weekend.

How a conversation goes

Short examples written for this page, not recordings of real callers.

A cracked tooth, first thing on a Monday

Caller
I’ve cracked a tooth and it’s really painful.
Evrella
I’m sorry, that sounds painful. We keep emergency appointments every morning from 8:30 to 9:00 for patients in pain. Is there any swelling, or any bleeding?
Caller
No swelling. It just really hurts when I bite.
Evrella
Thank you. An emergency appointment is £85, for an examination and temporary treatment. Can I take your name, date of birth and mobile, and how bad the pain is from 0 to 10? I’ll pass it straight to the team for the next emergency slot.

New to Fareham, looking for a dentist

Caller
I’ve just moved to Fareham. Do you take new patients, and what does it cost?
Evrella
Welcome to Fareham! Yes, we’re taking new patients. We’re a private practice, so we don’t have NHS places. A new patient examination is £65, including two x-rays, and many patients join our monthly membership plan, which covers two exams and two hygiene visits a year.
Caller
Great. Can I book the examination?
Evrella
Of course. It’s a 30-minute appointment. Can I take your name, date of birth, mobile and email, and the days that suit you? We’ll email you a medical history form to fill in before you come.

Cancelling a hygiene visit at short notice

Caller
I need to cancel my hygienist appointment tomorrow morning.
Evrella
I can pass that to the team. So they can find your appointment, could I take your name, date of birth and postcode?
Caller
Do I have to pay anything?
Evrella
We ask for 48 hours’ notice, so cancelling tomorrow’s appointment may carry the £45 hygienist fee; the team will confirm. Would you like them to offer you a new time when they call?

How it works

  1. 01

    She reads your business

    Your website and the documents you give her are what she answers from.

  2. 02

    She answers every channel

    Your website chat, WhatsApp and your phone line, day and night.

  3. 03

    You see every conversation

    Each one is in your console, with the details she took and a summary.

Works alongside

Only what Evrella really does with each of these.

  • Google Calendar

    Appointments she books in your website chat sync both ways with Google Calendar, moved and cancelled ones too. Tick one box and she never offers a time you are already busy.

  • Dentally

    No direct connection. In the chat and on WhatsApp she gives patients the online booking link your practice already publishes, and each enquiry reaches your team by email, ready to enter in Dentally.

  • Software of Excellence (EXACT, R4)

    No direct connection. Every enquiry arrives by email and waits in your console with the patient’s details and reason for calling, for your team to add to your practice software.

Compliance

Dentists and dental care professionals in the UK are regulated by the General Dental Council. Its guidance on advertising asks a practice to say clearly whether it is NHS, mixed or wholly private, to make no claim that creates an unjustified expectation, and to call a dentist a specialist only if they are on a GDC specialist list. Evrella answers from what your practice publishes, so she gives your NHS or private status as your pages state it: Silverbeck, the demo practice, is wholly private and has no NHS places. She never gives clinical advice or interprets symptoms. She asks the questions your practice sets for a patient in pain, offers your emergency slot, and gives the out-of-hours route you write, such as NHS 111 for anyone not registered, or A&E or 999 for swelling that spreads or difficulty breathing. Patient details are health data under UK GDPR: they are stored in the UK on AWS in London, answers are generated in the UK or the EU, nothing is used to train AI models, and a Data Processing Agreement comes with every plan.

What she never says

  • Clinical advice: which painkillers to take, whether a tooth needs taking out, or whether an antibiotic is needed
  • That a symptom is “probably fine”
  • That someone is a patient of the practice, to anyone but the patient or a child’s parent
  • “Specialist” for a dentist who is not on a GDC specialist list
  • A final price before the dentist has examined the patient
  • An NHS place your practice does not offer
  • That an NHS patient will be charged for a missed appointment

Pricing

Plans at £0, £39, £149 or £249 a month, with 30 days free and no card to start.

Your month

An estimate of a typical month for businesses like yours. Pick another month, or change the figures to yours.

Credits a month

4,200

  • Starter

    £39 plus 3,200 credits at 4p

    £167a month

  • Small businessBest value

    Within the 5,000 credits included

    £149a month

  • Business

    Within the 8,000 credits included

    £249a month

An estimate from the figures above. Every plan starts with 30 days free, so you can count a real month before you pay.

What a receptionist costs, with the sums

The plan for a month like this

£149 a month like this

  • Recommended

    Small business

    £149 / month£1,490 / year

    5,000 credits a month

    about 5,000 AI replies, or about 1,250 call minutes

    For a busy small business with a team and several websites

    • Website chat3 chatbots
    • WhatsAppIncluded
    • Phone line2 phone numbers
    • TeamUp to 10 people
    • Transcripts kept180 days
    • SupportPriority
    • Your practice systemNot included
    • RemindersNot included
    Try free for 30 days

Questions

  • Will she tell patients whether we take NHS patients?

    Yes, exactly as your pages say it. The GDC asks practices to state clearly whether they are NHS, mixed or wholly private, and she gives that answer on the phone, in the chat and on WhatsApp. If you have NHS places only for children, or a waiting list, put it on your website or in a document and she says that too.

  • Does she give clinical advice, like which painkillers to take?

    No. She never interprets symptoms, never says something is probably fine and never recommends a medicine. She asks the questions your practice sets for a patient in pain, offers your emergency slot and takes the details for your team.

  • What does she do with a dental emergency out of hours?

    She gives the route your practice writes for her. At Silverbeck, the demo practice, registered patients leave a message for the on-call dentist and anyone not registered is directed to NHS 111, while swelling that spreads towards the eye or neck, or difficulty breathing or swallowing, means A&E or 999. You set the same rules for your own practice.

  • Does Evrella connect to Dentally or Software of Excellence?

    Not directly, and we don’t claim to. In the chat and on WhatsApp she gives patients the online booking link your practice already publishes. Every enquiry reaches your team by email and waits in your console, ready to enter in your practice software. If you take bookings in Evrella’s own calendar, they sync both ways with Google Calendar.

  • Can she quote our treatment prices?

    Yes, the prices your pages publish, given as “from” prices, with the reminder that the dentist confirms the final price after an examination. She never quotes a price you have not published.

  • Can she handle cancellations and the late-cancellation fee?

    She takes the cancellation, explains your notice period and fee as your pages set them out, and passes it to your team with the details they need to find the appointment and the times the patient would like instead. She never confirms to anyone else that someone is your patient.

  • Will my patients know they are talking to an AI?

    Yes. On the phone she says at the start of every call that she is an AI assistant and that the call is transcribed, and recorded too if you switch call recording on. In the chat she tells patients the same.

  • Where is patients’ information kept?

    Stored in the UK, on AWS in London. Answers are generated in the UK or the EU, so what a patient types may be processed in the EU. Nothing is used to train AI models, every conversation is in your console for your team to read, and a Data Processing Agreement comes with every plan.

  • Can patients reach her on WhatsApp and by phone as well as on our website?

    Yes, all three come with Starter, Small business and Business: the same Evrella answers your website chat, your practice’s WhatsApp and your phone, from the same knowledge. A call minute uses more of the plan’s credits than a chat reply, and the pricing page shows how far they go.

Let Evrella answer for you

Set her up on your own website and number, and try her free first.

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