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Evrella, the AI assistant, takes a call at a vet practice reception while a golden retriever rests by the counter.

The AI receptionist for UK veterinary practices

Evrella, the AI client services assistant, answers your practice’s phone, WhatsApp and website chat when reception is busy with a full waiting room. She registers new pets, gives your published prices, takes repeat prescription requests, and tells the owner of a pet in trouble to come straight in or ring your out-of-hours service. She never gives medication or dosage advice.

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  • Passes you every enquiry
  • Set up in minutes
  • 30 days free, no card
  • 0 queues at reception

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A fictional business, answered by a real Evrella. Call it or ask it a question here.

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What we can show

  • When the Competition and Markets Authority checked 2,552 vet practice websites, 84% showed no prices, and only 43% of the pet owners it surveyed were given prices before their last non-routine treatment.

    Competition and Markets Authority, veterinary services market investigation, final report (2026)

What goes unanswered today

  • Emergencies that sound calm

    An owner says, quite calmly, that the dog has just eaten a bar of dark chocolate. That call needs the same urgent answer as a collapse, whoever picks up the phone and however full the waiting room is.

  • Price questions owners now expect answered

    When the Competition and Markets Authority began its vets market investigation, just 16% of practices showed any prices on their websites, and in 2025 over 40% still showed none (CMA, March 2026). Owners ring to ask what a consultation costs, and expect a straight answer.

  • Out-of-hours details, at 2am

    The RCVS asks practices to give clients full details of their 24-hour emergency cover: the phone number, where it is, when it runs, the type of service and the likely initial costs. The owner of a pet in trouble at night needs them in the first few seconds.

  • Boosters and repeat prescriptions all day

    A booster to rebook, flea treatment to order, a repeat prescription to check: routine requests queue behind the urgent ones, and each needs the right question, such as when a vet last saw the pet.

  • The hardest calls of all

    An owner ringing about putting a much-loved pet to sleep should never hear a rushed answer or a price they did not ask for. That call needs the same gentleness on the busiest Monday morning.

How a conversation goes

Short examples written for this page, not recordings of real callers.

A dog and a bar of dark chocolate

Caller
My dog’s just eaten a bar of dark chocolate.
Evrella
Thank you for calling straight away. Chocolate can be dangerous for dogs, so please bring him in now; you don’t need an appointment. What’s his name, and how long ago did he eat it?
Caller
Bramble. About half an hour ago, a whole bar.
Evrella
Thank you. I’m letting the team know now that Bramble is on his way, with what he ate and when. Can I take your name and mobile in case they need to reach you on the way?

Registering a new puppy

Caller
I’ve got a new puppy. Can I register him and book his first jabs?
Evrella
Congratulations! Yes. His first check with us is free, and the primary vaccination course for a puppy is £75. Puppies can start from 8 weeks: how old is he?
Caller
Nine weeks. He’s a cocker spaniel called Pip.
Evrella
Lovely. To register Pip I’ll need your name, address, phone and email, then his date of birth, sex, microchip number, insurer and previous vet if he has one. The team will confirm his first appointment by text.

A cat’s booster and his flea treatment

Caller
I need to rebook my cat’s booster and order his flea treatment.
Evrella
Of course. So the team can find his records, can I take your name, your cat’s name and your postcode?
Caller
Sarah Price, Milo, SP10 3AB.
Evrella
Thank you, Sarah. I’ll pass Milo’s booster to the team to book. Repeat medication needs 48 hours’ notice, and a vet must have checked Milo in the last 6 months; if it has been longer, the team will offer a quick check first.

How it works

  1. 01

    She reads your business

    Your website and the documents you give her are what she answers from.

  2. 02

    She answers every channel

    Your website chat, WhatsApp and your phone line, day and night.

  3. 03

    You see every conversation

    Each one is in your console, with the details she took and a summary.

Works alongside

Only what Evrella really does with each of these.

  • Google Calendar

    Appointments she books in your website chat sync both ways with Google Calendar, moved and cancelled ones too, and she never offers a time you are already busy.

  • ezyVet

    No direct connection. Each new registration reaches your team by email with the owner’s and the pet’s details, ready to enter in ezyVet.

  • Provet Cloud

    No direct connection. Every request, from a booster to a repeat prescription, waits in your console and in your inbox with the pet’s name and species and the problem, for your team to action in Provet Cloud.

Compliance

Vets in the UK are regulated by the Royal College of Veterinary Surgeons. Its Code asks vets in practice to take steps to provide 24-hour emergency first aid and pain relief, and to give clients full details of their emergency cover. Evrella gives the out-of-hours route your practice writes, at any hour, and treats every emergency on your list as an emergency even when the owner sounds calm. In March 2026 the Competition and Markets Authority concluded its market investigation into vet services for household pets; its remedies, made binding by an Order of 22 September 2026, include comprehensive price lists and written estimates for treatment likely to cost £500 or more, with the first measures applying to larger veterinary businesses from 23 December 2026. She quotes only the prices your pages publish. She never gives medication or dosage advice, never says what is wrong with an animal, and discusses a pet’s records only with its registered owner. Client details are stored in the UK on AWS in London, answers are generated in the UK or the EU, nothing is used to train AI models, and a Data Processing Agreement comes with every plan.

What she never says

  • Medication or dosage advice, including whether a human medicine is safe for a pet
  • What is wrong with an animal, or whether it “sounds serious”
  • “Wait and see” to an owner describing an emergency on your list
  • That a vet will call back, without a time
  • Anything from a pet’s records, to anyone but the registered owner
  • A final price for an operation before the vet has examined the animal
  • Anything before your out-of-hours number, when the practice is closed and an owner describes an emergency
  • A price that is not on your published price list

Pricing

Plans at £0, £39, £149 or £249 a month, with 30 days free and no card to start.

Your month

An estimate of a typical month for businesses like yours. Pick another month, or change the figures to yours.

Credits a month

4,250

  • Starter

    £39 plus 3,250 credits at 4p

    £169a month

  • Small businessBest value

    Within the 5,000 credits included

    £149a month

  • Business

    Within the 8,000 credits included

    £249a month

An estimate from the figures above. Every plan starts with 30 days free, so you can count a real month before you pay.

What a receptionist costs, with the sums

The plan for a month like this

£149 a month like this

  • Recommended

    Small business

    £149 / month£1,490 / year

    5,000 credits a month

    about 5,000 AI replies, or about 1,250 call minutes

    For a busy small business with a team and several websites

    • Website chat3 chatbots
    • WhatsAppIncluded
    • Phone line2 phone numbers
    • TeamUp to 10 people
    • Transcripts kept180 days
    • SupportPriority
    • Your practice systemNot included
    • RemindersNot included
    Try free for 30 days

Questions

  • Can she tell an owner whether a human painkiller is safe for their dog?

    No. She never gives medication or dosage advice, including whether a human medicine is safe. She says some human medicines are dangerous to pets and that a vet must advise, then offers an appointment, or your out-of-hours number if the practice is closed.

  • How does she recognise a pet emergency?

    From the list your practice writes. At Fernhollow, the demo practice, difficulty breathing, collapse, a suspected poisoning, a cat straining to pass urine or a rabbit that has not eaten for 12 hours are emergencies, even when the owner sounds calm. In opening hours she tells the owner to come straight in and lets the team know; out of hours she gives your emergency service’s number.

  • What does she tell callers when the practice is closed?

    The out-of-hours details your practice publishes: who provides your emergency cover, the number and where to go. Anything that is not an emergency she takes as a message for the morning, with the pet’s name, the problem and the best time to call back.

  • Can she register new clients and their pets?

    Yes. She takes the details your registration form asks for, such as the owner’s name and address, the pet’s species, breed, date of birth and microchip number, the insurer and the previous vet, and passes them to your team to add to your records.

  • How does she deal with repeat prescription requests?

    She takes the request with the owner’s and the pet’s details and explains your rules, such as the notice you need and how recently a vet must have checked the pet. She never says whether a medicine is right for the animal: the vet decides.

  • Does Evrella connect to ezyVet or Provet Cloud?

    Not directly, and we don’t claim to. Every registration and request reaches your team by email and waits in your console, ready to enter in your practice management system. Appointments booked in the website chat sync both ways with Google Calendar.

  • Can she help owners compare our prices?

    She quotes the prices your pages publish, from consultations and vaccinations to your pet health plan, as you publish them, and says the vet gives a written estimate for an operation after examining the animal. Publishing the price list the CMA’s remedies require stays with your practice.

  • Do pet owners know they are speaking to an AI assistant?

    Yes. At the start of every call she says she is an AI assistant and that the call is transcribed, and recorded too if you switch call recording on. In the website chat she tells owners the same, and every conversation is in your console for your team to read.

  • Where are owners’ and pets’ details stored?

    In the UK, on AWS in London. Answers are generated in the UK or the EU, so what an owner types may be processed in the EU. Nothing is used to train AI models, and a Data Processing Agreement comes with every plan. All three channels, your website chat, WhatsApp and your phone, come with Starter, Small business and Business.

Let Evrella answer for you

Set her up on your own website and number, and try her free first.

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