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Evrella, the AI assistant, takes a call at the desk of a calm, elegant clinic consultation room.

The AI receptionist for UK aesthetics clinics

Evrella, the AI client services assistant, answers your clinic’s phone, WhatsApp and website chat while your practitioners are treating. She explains that injectables start with a consultation, gives your published prices, turns away under-18s politely and sends an aftercare worry straight to your team. She never advises on suitability and never promises results.

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A fictional business, answered by a real Evrella. Call it or ask it a question here.

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What goes unanswered today

  • “How much?” needs a consultation answer

    “How much are lip fillers?” is a common first message, and the honest answer is a “from” price, a consultation first and a practitioner who confirms the amount. It has to be said the same careful way at 10pm on WhatsApp as at the front desk.

  • Callers who ask for a medicine by name

    People ring asking for prescription-only treatments by their brand names. The UK advertising code (CAP Code rule 12.12) says prescription-only medicines may not be advertised to the public, so the answer has to be a consultation with a prescriber, never a name and a price.

  • Under-18s asking for treatment

    Since October 2021 the law in England has restricted cosmetic filler injections, and certain other cosmetic injections, for anyone under 18, and a parent’s permission does not change that. Every such enquiry needs the same polite, firm answer.

  • Aftercare worries out of hours

    A client who notices skin turning white or patchy after filler on a Saturday evening needs your aftercare route at once, not a voicemail that is heard on Tuesday morning.

  • Enquiries while you are with a client

    Practitioners spend most of the day in treatment, and an enquiry left until the evening is often a booking made with another clinic. Answering it quickly must never turn into pressure or a discount to close.

How a conversation goes

Short examples written for this page, not recordings of real callers.

Lip filler, hoping for a Saturday

Caller
How much are lip fillers, and can I book for Saturday?
Evrella
Lip filler starts from £250 for 0.5 ml, and your practitioner confirms the amount at your consultation. Every injectable begins with a 30-minute consultation, £50, which comes off your treatment if you go ahead within 3 months. Can I check you’re 18 or over?
Caller
Yes, I’m 29. Saturday if possible.
Evrella
Thank you. Can I take your name, date of birth, mobile and email, and whether you’ve been to us before? The team will confirm a Saturday time and text you a secure link for the £50 deposit: we never take card details over the phone.

A 17-year-old asking about lips

Caller
I’m 17 but my mum says it’s fine. Can I get my lips done?
Evrella
Thank you for being honest with me. I’m sorry, we only treat people aged 18 and over, even with a parent’s permission, and we check photo ID at the first visit.
Caller
Not even a consultation?
Evrella
Not for fillers, I’m afraid. We’d be very happy to hear from you after your 18th birthday.

A worry after filler

Caller
I had filler on Tuesday and now the skin has gone white and patchy, and it really hurts.
Evrella
Thank you for telling me straight away. A practitioner needs to hear about this now. Please ring our aftercare line, which is answered 24 hours a day for recent patients, and if your eyesight changes at all, go to A&E now.
Caller
Is it serious?
Evrella
I can’t tell you that, but the practitioner can. I’m sending your name and number to the team as urgent. Can I take your date of birth and who treated you, so they can find your notes?

How it works

  1. 01

    She reads your business

    Your website and the documents you give her are what she answers from.

  2. 02

    She answers every channel

    Your website chat, WhatsApp and your phone line, day and night.

  3. 03

    You see every conversation

    Each one is in your console, with the details she took and a summary.

Works alongside

Only what Evrella really does with each of these.

  • Google Calendar

    Consultations she books in your website chat sync both ways with Google Calendar, moved and cancelled ones too. Tick one box and she never offers a time you are already busy.

  • Pabau

    No direct connection. In the chat and on WhatsApp she gives clients the online booking link your clinic already publishes, and each enquiry reaches your team by email, ready to enter in Pabau.

  • Consentz

    No direct connection. Every enquiry arrives by email and waits in your console with the treatment of interest and whether the client is new or returning; consent forms stay in Consentz with your team.

Compliance

Advertising for aesthetics is policed by the Advertising Standards Authority under the CAP Code. Rule 12.12 says prescription-only medicines may not be advertised to the public, and the ASA’s guidance says promoting “a consultation for the treatment of lines and wrinkles” is likely to be acceptable instead. So Evrella answers from what your clinic gives her, written to name, describe and price no prescription-only medicine, and when a caller names one she offers a consultation with a prescriber. In England, Care Quality Commission registration covers the treatment of disease, disorder or injury but not interventions carried out purely for cosmetic purposes, so whether a clinic is registered depends on what it does; Lumen, the demo clinic, is doctor-led and CQC-registered. She never says whether a treatment suits someone, never promises results and books no one under 18. Client details are stored in the UK on AWS in London, answers are generated in the UK or the EU, nothing is used to train AI models, and a Data Processing Agreement comes with every plan.

What she never says

  • The name, brand or price of a prescription-only medicine, or an indirect name such as “wrinkle-relaxing”, even when the caller names it first
  • Whether a treatment suits the caller, or one treatment over another
  • How the caller will look afterwards, or any promised result
  • Medical advice about a reaction, a medication or a condition
  • A discount offered to close a booking
  • Whether someone is a client, to a partner, parent or friend
  • A treatment booking before the client has confirmed they are 18 or over
  • That a prescription can be given without a face-to-face consultation

Pricing

Plans at £0, £39, £149 or £249 a month, with 30 days free and no card to start.

Your month

An estimate of a typical month for businesses like yours. Pick another month, or change the figures to yours.

Credits a month

1,580

  • StarterBest value

    £39 plus 580 credits at 4p

    £62.20a month

  • Small business

    Within the 5,000 credits included

    £149a month

  • Business

    Within the 8,000 credits included

    £249a month

An estimate from the figures above. Every plan starts with 30 days free, so you can count a real month before you pay.

What a receptionist costs, with the sums

The plan for a month like this

£62.20 a month like this

  • Recommended

    Starter

    £39 / month£390 / year

    1,000 credits a month

    about 1,000 AI replies, or about 250 call minutes

    Evrella on every channel: website chat, WhatsApp and your own phone number

    • Website chat1 chatbot
    • WhatsAppIncluded
    • Phone line1 phone number
    • TeamUp to 3 people
    • Transcripts kept180 days
    • SupportEmail
    • Your practice systemNot included
    • RemindersNot included
    Try free for 30 days

Questions

  • What does she say when a caller asks for a prescription-only treatment by name?

    She doesn’t repeat the name or give a price. She explains that treatments for lines and wrinkles are discussed in a consultation with one of your prescribers, who goes through every option face to face, gives the consultation’s price as your pages publish it, and offers to book one.

  • Can she quote filler and skin-booster prices?

    Yes, the prices your pages publish, as “from” prices, with the reminder that the practitioner confirms the treatment and the price at the consultation. She never quotes a price you have not published and never offers a discount.

  • How does she handle enquiries from under-18s?

    She asks every caller’s age before booking any treatment. Anyone under 18 is told politely and firmly that the clinic treats adults only, whatever a parent says. Your team still checks photo ID at the first visit.

  • What happens when a client calls worried after a treatment?

    She follows the escalation your clinic writes. At Lumen, the demo clinic, skin turning white or mottled after filler, severe pain or any change in vision means she gives the aftercare line at once, tells the client to go to A&E if their sight is affected, and flags the enquiry to the team as urgent. She never says whether something is serious.

  • Does Evrella connect to Pabau or Consentz?

    Not directly, and we don’t claim to. In the chat and on WhatsApp she gives clients the online booking link your clinic already publishes. Every enquiry reaches your team by email and waits in your console, ready to enter in your clinic software. Consultations booked in the website chat sync both ways with Google Calendar.

  • Can she take deposits or card payments?

    No. She never takes card details in a call or a chat. She explains your deposit and cancellation rules as your pages set them out, and your team sends the secure payment link you already use.

  • Will she push people into booking?

    No. She answers the question, explains the consultation and takes the details, and she never offers a discount to close a booking or describes how someone will look. A client can change their mind on your terms, exactly as your pages state them.

  • Is it clear to clients that the assistant is an AI?

    Yes. At the start of every call she says she is an AI assistant and that the call is transcribed, and recorded too if you switch call recording on. In the website chat she tells visitors the same.

  • How discreet is she with client information?

    She never confirms an appointment or a treatment to anyone but the client, and checks a returning client’s date of birth and postcode before discussing anything. Details are stored in the UK on AWS in London, answers are generated in the UK or the EU, nothing is used to train AI models, and a Data Processing Agreement comes with every plan.

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